Account Manager – IT Services

17 hours ago

Amanzimtoti KwaZuluNatal, South Africa WaRCoM Full time

Job Title:

Account Manager – IT Services

Job Summary

We are seeking a dynamic and detail-oriented Account Manager to manage multiple key client accounts in the IT services sector. This role involves end-to-end account management, including month-end billing, administrative and reception duties, and coordinating with technical teams to ensure exceptional service delivery. The ideal candidate will be highly organized, customer-focused, fully bilingual, and able to thrive in a fast-paced environment. Candidate needs to be both a team player and able to work independently.

Key Responsibilities

  • Client Account Management
  • Build and maintain strong relationships with key accounts.
  • Serve as the primary point of contact for client queries and escalations.
  • Ensure timely and accurate communication between clients and internal teams.
  • Billing & Financial Administration
  • Prepare and process month-end billing for all managed accounts.
  • Verify accuracy of invoices and resolve discrepancies promptly.
  • Maintain records of billing and account transactions.
  • Reception & Administrative Support
  • Handle client reception duties, including calls, emails, and visitor coordination.
  • Manage scheduling and documentation for client meetings.
  • Maintain client files and ensure compliance with company policies.
  • Function as PA to the MD of the company.
  • Technical Coordination
  • Liaise with IT technicians to ensure timely resolution of client issues.
  • Track service requests and monitor progress against SLAs.
  • Communicate technical updates to clients in a clear, professional manner.
  • Ensuring prompt feedback from technical teams to close requests.
  • Reporting
  • Prepare monthly account performance and billing reports.
  • Identify opportunities for process improvement in account management and billing.

Qualifications & Skills

  • Experience:
  • 3–5 years in account management or client services (IT industry preferred).
  • Experience with billing and financial administration.
  • Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and Xero Accounting.
  • Good understanding of IT services and terminology.
  • Attributes:
  • Customer-centric approach.
  • High attention to detail and accuracy.
  • Ability to work under pressure and meet deadlines.

Why Join Us?

  • Opportunity to work with leading IT solutions and a diverse client base.
  • Collaborative team environment with growth potential.

Job Type: Full-time

Experience:

  • relevant: 4 years (Required)

Work Location: In person

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