Follow up Agent

1 week ago


Woodstock Western Cape, South Africa Lewis Stores Pty (Ltd) Full time

One of South Africa's leading furniture and appliance retailers has the following career opportunity for an individual with the necessary competence level, experience and drive.

We are inviting applications for the position of

Follow Up Call Centre Agents (X6)

Contract position

Follow Up Call Centre Department

_____________________________________________________________________________

Requirements:

  • National Senior Certificate (or equivalent)

Experience:

  • 1-year Collections Call Centre environment.

Competencies (Knowledge/Skills):

  • Fluent in English, and to speak/understand 2 to 3 additional South African languages would be advantageous
  • Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
  • Good organizational and effective communication skills
  • Good listening, writing and interpersonal skills are essential
  • Work under pressure and in a deadline orientated environment
  • Attention to detail and strong problem-solving skills
  • Customer service orientated

Duties

  • Follow-up on active Bad Debt account customers
  • Provide professional services to branches by assisting in setting up Debit order appointments.
  • Capturing of all PTP or payment arrangement information on system, timeous follow up.
  • Detailed action on failed debit orders
  • Communicating with branches on a regular basis by setting up personal calls
  • Liaising with Customer Care Call Centre and field staff

Closing date: Friday 15 December 2025

Interested parties who meet the requirements and wish to apply must e-mail their signed internal application and CV to

Please indicate "Follow Up Agent" in the subject line of the email when applying.

Job Type: Temporary

Contract length: 3 months

Education:

  • High School (matric) (Required)

Experience:

  • Collections in a call Centre environment: 1 year (Required)

Work Location: In person


  • Adventure Travel

    3 days ago


    Cape Town, South Africa Follow Alice Full time

    Salary: base salary, commission & cash bonuses plus attractive perks (e.g., sponsored travel abroad) Workload: full-time Where: Cape Town When: starting ASAP / by agreement **FOLLOW ALICE** ...is your trusted friend if you prefer to buy experiences, not things. We enrich lives and make the world feel beautiful (again). We are a young, passionate travel...

  • Real Estate Agent

    7 days ago


    Cape Town, South Africa The Agent Wolf Pack Full time

    Learn about the most **Technologically Advanced Global Real Estate Group** With the **Fastest-Growing Brokerage in History** that is leveraging industry leading **social media** strategies and **multiple streams of income** to help new agents become top producers FAST! Want to find out what ground-breaking resources and tools the agents at the **Wolf Pack**...

  • Collections Agent

    2 weeks ago


    Bellville, Western Cape, South Africa Bellview Institute of Distance Learning Full time R104 000 - R156 000 per year

    Position: Collections AgentLocation: Unit 53B Corner of Peter Barlow & Robert Sobukwe Road Bellville South. MegaParkCompany: Skills Academy Supported Learning Pty LtdVacancy for a Collections AgentWho Are We Looking For?Are you organized, proactive, and eager to work in a fast-paced environment?Skills Academy is looking for a dedicated Collections Agent who...

  • Call Centre Agent

    2 weeks ago


    Woodstock, South Africa The Lewis Group Full time

    **Requirements**: - National Senior Certificate (or equivalent) **Experience**: - 1-year Sales/Customer Service Call Centre (outbound) experience in a Call Centre environment. **Competencies (Knowledge/Skills)**: - Fluent in English, and to speak/understand 2 to 3 additional South African languages would be advantageous - Computer Literate in MS Office...


  • Woodstock, South Africa Nimble Credit Solutions Full time

    **Outbound Collections Agent** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** - Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products. **Requirements**: - Atleast 6 months...


  • Stellenbosch, Western Cape, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...


  • Woodstock, South Africa Nimble Credit Solutions Full time

    **Outbound Collections Agent (Night Shift)** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** **Collections Management** - **Ensure that allocated collection target/s are achieved** - **Ensure that allocated productivity target/s are...


  • Stellenbosch, Western Cape, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

  • Adventure Travel

    3 days ago


    Cape Town, South Africa Follow Alice Full time

    Salary: base salary, cash bonuses plus attractive perks (e.g., sponsored travel abroad) Workload: full-time Where: Cape Town When: starting ASAP / by agreement **FOLLOW ALICE** ...is your trusted friend if you prefer to buy experiences, not things. We enrich lives and make the world feel beautiful (again). We are a young, passionate travel startup building...


  • Woodstock, South Africa Optix Africa Full time

    Job Advert SummaryWe are seeking a Control Tower Support Agent to join our Operations team in delivering world-class customer support, system management, and configuration oversight within a dynamic and high-performance environment. This role is integral to ensuring that customer configurations, event triggers, and backend systems are set up accurately,...