Call Centre Agent

2 weeks ago

Woodstock, South Africa The Lewis Group Full time

**Requirements**:

- National Senior Certificate (or equivalent)

**Experience**:

- 1-year Sales/Customer Service Call Centre (outbound) experience in a Call Centre environment.

**Competencies (Knowledge/Skills)**:

- Fluent in English, and to speak/understand 2 to 3 additional South African languages would be advantageous
- Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
- Good organizational and effective communication skills
- Good listening, writing and interpersonal skills are essential Work under pressure and in a deadline orientated environment
- Attention to detail and strong problem-solving skills
- Customer service orientated

**Duties**
- Follow-up on active Bad Debt account customers
- Provide professional services to branches by assisting in setting up Debit order appointments.
- Capturing of all PTP or payment arrangement information on system, timeous follow up.
- Detailed action on failed debit orders
- Follow-up on and assist to convert leads to sales
- General sales and admin responsibilities
- Provide professional services to branches by assisting in setting up of sales lead customer appointments.
- Capturing of all appointments and feedback/information on the system
- Communicating and follow up with branches on a regular basis on appointments made
- Liaising Call Centre Supervisor and Regional/Divisional staff
- Regular product knowledge sessions and conducting sales role plays
- Acquire needed info and documents from lead customers
- Assist customers to select product sku and check on stock availability

**Job Types**: Full-time, Temporary
Contract length: 3 months

Work Location: In person

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