Cloud Renewals Specialist

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

• Responsible for the renewal of cloud and managed service contracts.
• Assisting account managers and customers with quote generation pricing queries and contract renewal.
• Retaining and growing customer spend in cloud and managed services.
• Develop relationships with internal business areas and suppliers.
• Manage ongoing target metrics.

What you will do

• Maintain, manage and grow spend in targeted renewals.
• Generating quotes and process orders for cloud and managed service contracts of varying size, value and complexity.
• Working with key stakeholders to identify opportunities for upsell and cross sell.
• Dealing with 3rd parties.
• Liaising with Purchasing and Contract Management teams for ordering of 3rd party services.
• Navigating relevant tools and portals.
• Liaising with internal departments to confirm vital contract information.
• Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains).
• Establishing and developing peer to peer relationships within key vendors.
• Reconciling customer usage with billing data.
• Reconciling supplier billing with customer usage.
• Feedback on any operational issues that are preventing the continued growth and improvement of associated services.
• Provide feedback and openly embrace the future introduction of any additional vendors or services that are closely associated with existing activity.
• BDM and Sales team meeting attendance.
• Assisting internal teams in coordinating payment for suppliers and vendors.
• Correcting billing discrepancies.
• Mailbox management.
• Assist with report generation for management, including: Pipeline, Forecast, Contract loss and cause
• Any additional activity as directed by management.

What we expect of you

• Previous administration experience in a similar role would be desirable.
• Demonstrable basic sales awareness.
• Experience working in a commercial environment is preferable.
• Self-motivated to achieve targets.
• A working knowledge of IT and cloud services is desirable.
• Strong verbal and written communication skills with good attention to detail – must be a confident communicator at all levels.
• PC literacy (Word, Excel, Outlook) with fast & accurate keyboard skills, able to create and apply formulas.
• Ability to pick up new systems quickly.
• Self-starter and ability to work on own initiative with a proactive approach.
• Natural business acumen and ability to assimilate numbers/financials quickly.
• Experience on how to interface with vendors.
• Develop positive working relationships with internal and external customers.
• Ability to work in a fast paced environment.

What success looks like:

• Acknowledge emails and requests within 24 hours.
• Submit customer purchase orders for order placement and billing within 24 hours of receiving.
• Produce accurate quoting with no cost impact to CDW or customer.
• Produce quotes at least 45 days ahead of contract expiry.
• Update opportunities on a weekly basis.
•  Submit orders with no missing or inaccurate information.
• Achieve renewal targets.

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.