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IT Support Technician

2 weeks ago

Cape Town, Western Cape, South Africa Hire Resolve Full time
We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance
  • Provide desktop and end-user support to all employees.
  • Implement IT instructions or requests as per company procedures.
  • Assist with the rollout and implementation of IT projects.
  • Continuously update the IT ticketing system with current information.
  • Maintain and update site documentation.
  • Track faults and generate reports.
  • Provide regular feedback to stakeholders and your manager.
  • Educate users on IT-related issues and company IT policies.
  • Process Management
  • Follow the support and ticketing process to manage IT issues.
  • Deliver IT support within agreed service levels.
  • Ensure employees understand and follow the ticketing process.
  • Communicate clearly and effectively during issue resolution.
  • Technology & Infrastructure
  • Monitor IT infrastructure, including networks and computer systems.
  • Identify areas for improvement or recurring problems and report them.
  • Contribute to enhancing the stability and efficiency of IT systems.
  • Maintain working knowledge of Microsoft 365.
Requirements

Education:
  • Relevant IT degree or diploma
Certifications:
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)
  • ITIL v3/v4
Experience
  • Minimum of 2 years in an IT support role
Hands-on experience with:
  • Microsoft 365 environment
  • Microsoft Azure environment
Key Competencies

Knowledge
  • Strong customer service orientation
  • Solid understanding of Microsoft 365, networking, and server maintenance
  • Skills & Attributes
  • Excellent verbal and written communication
  • Strong troubleshooting and problem-solving skills
  • Self-motivated with the ability to prioritize tasks
  • Detail-oriented and accurate
  • Methodical and well-organized
  • Dependable and responsible
  • Able to manage and defuse conflict situations
Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website:  or email us your CV: [email protected]
We will contact you telephonically in 3 days should you be suitable for this vacancy.