Jnr Service Desk Coordinator

7 days ago

Cape Town, Western Cape, South Africa Superior Support CC Full time

Company Description

Superior Support is a local IT Support business operating centrally from Pinelands, Cape Town. The company is dedicated to delivering reliable and professional IT services to meet the needs of its clients. Known for its customer-centric approach, Superior Support continuously strives to provide high-quality solutions and foster strong client relationships. Its location in Cape Town positions the company to serve a diverse and dynamic client base effectively.

Role Overview

With change, comes growth and we are looking for someone who is a suitable fit for a full-time, on-site role as a Junior Service Desk Coordinator (SDC). You will handle daily service coordination tasks, provide exceptional customer support, and ensure the efficient management of service desk operations.

Main Responsibilities include
:

  • Responding to client calls and inquiries,
  • Job management and scheduling
  • Coordination of technicians and resources
  • Workshop / Stock oversight of incoming and outgoing stock

Preferred Qualifications/Experience:

  • Ideally have strong Service/Project Coordination skills (be able to evidence experience)
  • Exceptional Interpersonal and Communication skills to engage effectively with clients and teams
  • Customer Service experience with a focus on problem-solving and client satisfaction
  • Ability to work in a dynamic on-site environment and manage time efficiently and effectively
  • Proficiency with service management tools or related software is a plus

The suitable candidate will hit the ground running work alongside our existing SDC, where you will be brought up to speed with daily, weekly and monthly rituals.

Your attention to detail, and ability to manage busy periods with a calm and mature approach will aid your application - be open to sharing previous experience to evidence how you have responded and what important lessons have you harnessed for future opportunities.

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