Customer Experience Specialist

7 days ago

Nelspruit, Mpumalanga, South Africa InfoDocs Full time R120 000 - R180 000 per year

"Customer service shouldn't just be a department; it should be the entire company."

– Tony Hsieh

What we're looking for

InfoDocs is looking for someone passionate about great customer service to join our fast growing team and customer base. In this role, you'll be the friendly face and voice of InfoDocs, providing exceptional support to our network of business owners and professionals.

Responsibilities

  • Replying to client emails and taking calls

  • Giving demos and training sessions

  • Writing Help Desk articles

  • Collaborate with the team to resolve new issues

  • Keep an eye out for areas of improvements and make suggestions

Requirements

  • Experience in some form of customer service (hospitality, receptionist, etc.)

  • Strong verbal and written communication skills

  • Tech-savvy and comfortable with digital platforms

  • Reliable and consistent work ethic

  • Time management skills to handle multiple tasks effectively

  • Reliable computer and high-speed internet connection

Bonus

  • Previous experience in customer service (ideally, in a startup)

  • Familiarity with the professional services industry (accounting, finance, law)

  • Currently pursuing studies in a related field (LLB, Bcom Accounting)

  • Experiencing using CRM and ticketing systems (Jira Atlassian, Hubspot ect)

Benefits

  • Be part of a team that is making a lasting impact on the South African economy

  • Collaborate with a dedicated team to build a truly exceptional product

  • Enjoy flexible work arrangements and the option to work remotely

About Us

  • InfoDocs has a unique opportunity to serve both business owners and professionals as we solve a problem affecting every company in South Africa. We are inspired by our customers, with the technology, potential and ambition to serve the whole market.

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