Customer Service Agent

3 days ago

Century City Dr Century City Cape Town South Africa WNS Global Services Full time R20 000 - R25 000 per year
Company Description

WNS Global Services manages and operates business processes for leading global organizations.  The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client's enterprise. WNS has comprehensive industry based business units focusing on different work streams.

Job Description
  • Provide a reliable and trustworthy customer service
  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organisation.
  • Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
  • Operate customer related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies and procedures.
Qualifications

Qualifications and Experience

  • Minimum requirement Grade 12
  • Minimum of 6-12 months customer service experience
  • Minimum of 6 – 12 months call centre experience
Additional Information

Required Skills:

  • Computer literacy
  • Proficient in MS Word, Email and good typing speed
  • Neutral accent with excellent verbal and written Arabic and  English

Competencies:

  • Customer orientation
  • Results Driven
  • Quality focus
  • Planning, organizing and prioritizing
  • Ability to work under pressure
  • Ability to adapt to constant changes
  • Ability to work in teams
  • Conflict resolution
  • Empathetic

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