Call Centre Agent

1 week ago

Century City, South Africa H2R Full time

Western Cape, Century City
- Monthly Cost To Company (Market related)

One of our clients in the Healthcare Industry has a vacancy available for a dynamic and multilingual individual to join their call center team in Cape Town. As a Call Center Agent, you will be a crucial link between our customers and our cutting-edge medical scheme app. This is a 12 month contract with the possibility to go permanent.

**Key Responsibilities**:

- Guide customers through the process of downloading and using our medical aid app.
- Troubleshoot technical issues and provide effective solutions in a clear and concise manner.
- Communicate effectively in English and at least one additional language. Zulu, Xhosa, Afrikaans, Sesotho or Setswana will be advantageous, but other South African languages are also welcomed.
- Assist a diverse range of customers in their preferred language.
- Effectively dealing with client queries and complaints.
- Listen actively and empathetically to customer concerns and assist with relevant guidance to persons seeking/ needing primary healthcare services.
- Provide clear and supportive explanations tailored to the customer's understanding.
- Analyze customer issues and find effective solutions while demonstrating patience and understanding.
- Escalate complex technical or medical inquiries to specialised teams, as necessary.
- Maintain accurate and detailed records of customer interactions and solutions provided.
- Assist customers in navigating the app's features and functionalities.

**Qualifications**:

- Minimum 2 to 4 years' experience.
- Minimum education: Grade 12 (Matric) (South African equivalent). University and Diploma Grade preferred.
- Fluency in English and at least one additional language from Zulu, Xhosa, Afrikaans, Sesotho, or Setswana.
- Excellent computer literacy and the ability to adapt to new technologies quickly.
- Previous customer service experience, preferably in a call center environment. Experience in the on-line sales or insurance industry will be advantageous.

**Personal Attributes**:

- Exceptional communication skills with the ability to communicate complex information in a simple and understandable manner.
- Empathetic and patient listener, with a genuine desire to help customers.
- Adaptability and a positive attitude in a fast-paced and evolving work environment.

For more information please contact:

- Dawn Hamer

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