Customer Service Agent

4 days ago

Bridgeway Century City Cape Town South Africa WNS Global Services Full time R120 000 - R240 000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description


• Agent should be willing to work in a 24x7 environment including weekend working
• Must have excellent command over English Language
• Dedicated to High Quality experience for customers and delivering high CSAT
• Ability to identify stated and unstated customer needs, follow quality metrics
• Being a travel consultant and help customers with their booking needs
• Manage financial transactions and processing payments adhering to security and verification policies
• Providing recommendations to customers and adhering to multiple process needs
• Responding to customers inquiries on their travel- changes/cancelations of their bookings
• Knowledge of Travel products, basic geography
• Alert management of potential security issues or client complaints
• Resolve customer complaints and issues
• Consultative assistance to customer
• Adhere to timelines schedules

Qualifications

GDS Systems experience  - Sabre

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