Customer Service Assistant

2 weeks ago

Century City, South Africa Ares SA Full time

**Company Values**:

- We commit to the wellbeing of our team
- We work with a positive attitude
- We believe in our team

**Responsibilities**:

- Manage the entry of all customer orders for your specific brand into relevant ERP
- Manage and plan the Order Book: prepare and plan for processing - timeline planning
- Action approved order amendments
- Action approved customer returns
- Deal with all wholesale related customer queries, stock requests and availability enquiries
- Reporting on customer orders as required
- Provide service to agents / field teams handling all queries and requests related to stock
- Ensure alignment with Local Logistics in order to ensure correct prioritising of orders
- Ensure orders are updated with planned delivery dates
- Clear communication with customers with regards to late deliveries, stock availability, short shipments, best sellers etc.
- Obtain approval from Sales Manager for non-standard requests allocations and then action
- Regularly create and reconcile reports of all possible customer issues so they can be highlighted to Sales Manager
- Ensure in-depth product knowledge keeping up to date with seasonal stock and product enhancements
- Ensure that Local Logistics have correct VAS information timeously (labels etc.)
- Follow up on sales and offer replenishment or fill in orders for House Accounts
- Assist with corporate sales as and when necessary
- Filing and general admin as required
- Assist Visual Merchandiser with customer queries, movement of Point of Sale and marketing material when needed
- Work closely with logistics team to ensure clear channels of communication through the supply chain
- To assist in the development of sound operational procedures and guide and nurture less-experienced team members as required.
- Keep work area clean and tidy on a constant basis
- Support the mission, vision and core values of the company
- Meet prescribed deadlines and targets
- Professional interaction and liaison with customers, suppliers and employees always
- Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time
- At least 4 years’ working experience within a South African retailer or similar Customer Service environment
- Relevant tertiary qualification an advantage
- Grade 12 or Equivalent
- Experience in outbound Logistics would advantageous

**Competencies required**:

- MS Office proficiency in Excel - level intermediate to advanced
- Experience on SAP will be beneficial
- Accuracy of work crucial
- Strong customer first service focus and flexible in approach
- Ability to work under pressure
- Excellent telephone etiquette
- Good time management and reliable
- Ability and experience in working in a dynamic ever-changing environment
- Proactive

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