Hotel Manager

6 days ago

Cape Town, Western Cape, South Africa af7f0cfe-2abe-4b40-843f-9193209d9823 Full time R1 000 000 - R3 500 000 per year

Ensure world-class service is delivered at all times, supported by strong guest feedback and online reviews.

Work with various teams to maintain policies and standards that protect guest safety, comfort, and preferences.

Conduct daily checks of public areas, guest rooms, and facilities to ensure top levels of cleanliness and upkeep.

Monitor the full guest journey and continuously look for ways to improve service.

Work closely with the Maintenance Team to ensure urgent issues are handled quickly and project timelines are met.

Collaborate with management to ensure all guest-related procedures are documented and followed correctly.

Oversee daily arrivals, departures, and special requests to ensure smooth and consistent service.

Lead the weekly forecast planning to manage operations and exceed guest expectations.

Attend required meetings to stay updated on all developments across the hotel.

Enforce company discipline when needed according to the Code of Conduct.

Valid driver's licence

Strong knowledge of Front Office, Housekeeping, and Food & Beverage procedures

Ability to train, coach, and support staff to maintain high performance standards

Assist HR with selecting and onboarding skilled employees

Support department leaders in developing their teams

Conduct performance reviews, appraisals, and provide regular feedback

Act as a daily mentor and role model for the team

Work with external suppliers to ensure excellent service

Prepare and present the annual budget, working with Finance and Procurement

Review management accounts and booking payments to prevent issues

Excellent communication skills (written and verbal)

Strong organisational, leadership, and problem-solving skills

Ability to perform well under pressure in a fast-moving environment

Effective complaint-handling abilities

Strategic thinking to support ongoing improvements and innovation

Strong understanding of budgets, forecasting, and P&L

High personal and professional integrity

Minimum 5 years' Hotel Management experience within a 5-star property

Tertiary qualification in Hospitality or Hotel Management

Advanced computer skills, including Protel and MS Office

Between 5 - 7 Years

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