Hotel Manager

2 weeks ago

Cape Town, Western Cape, South Africa Wild Dreams Full time R90 000 - R120 000 per year
A sophisticated and soulful boutique hotel in the heart of Cape Town is looking for a HOTEL MANAGER

We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations, ensuring exceptional guest service, operational excellence, and team engagement. This role is pivotal in maintaining the hotel's reputation for warm hospitality and refined luxury.

Key Responsibilities:
Operational Leadership
  • Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
  • Ensure smooth daily operations and uphold brand standards across all touchpoints.
  • Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
  • Foster and maintain a strong and collaborative working relationship with the team at the hotel's preferred dining partner.
Team Management & Development
  • Lead, mentor, and motivate department heads and their teams.
  • Foster a culture of accountability, service excellence, and teamwork.
  • Conduct regular performance reviews and support training initiatives.
Guest Experience
  • Champion a personalized guest experience that reflects the hotel's unique character.
  • Engage with guests regularly to ensure satisfaction and build relationships.
  • Implement initiatives to enhance guest loyalty and repeat business.
Financial & Administrative Oversight
  • Assist the General Manager with budgeting, forecasting, and cost control.
  • Monitor revenue streams and identify opportunities for growth and efficiency.
  • Ensure compliance with health, safety, and legal standards.
Strategic Support
  • Collaborate with the General Manager on strategic planning and execution.
  • Contribute to marketing, sales, and brand initiatives.
  • Represent the hotel in the absence of the General Manager.
 
Core Criteria:
  • Minimum 5 years' experience in a senior hotel operations role, preferably in a boutique or luxury environment.
  • Strong leadership and interpersonal skills.
  • Proven ability to manage teams and deliver exceptional guest service.
  • Financial acumen and operational savvy.
  • Excellent communication and problem-solving abilities.
  • Hospitality qualification or relevant tertiary education preferred.

MAXIMIZING YOUR IMPACT:
  • Excellent attention to detail.
  • Guest focus philosophy, living the brand and driving the brand's experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution-seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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