Senior Desktop Support Technician

3 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R400 000 per year


Key purpose:

We are a dynamic IT company that delivers value-driven IT solutions. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative decision-making and believe in having a balance in life. We do all this whilst being fun to be with and enjoying what we do.

Duties and responsibilities:

  • Set-up and install workstations
  • Identify computer hardware and software problems
  • Fix computer hardware and software problems
  • Complete administrative records as required
  • Setting up the Organizations computer system to meet specific business goals
  • Resolve hardware and network connectivity issues.
  • Upholding and testing security, blocking unapproved access.
  • Chalk out maintenance plan for the prevention of unexpected failures.
  • Setting up the Organizations computer system to meet specific business goals.
  • Monitoring day-to-day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnect seamlessly with diverse system keeping in mind for compatibility factors.
  • Resolve hardware and network connectivity issues.
  • Setup & manage VPN for clients once approved
  • Assist in technical upgrading and maintenance of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff hardware and software usage
  • Perform troubleshooting & assistance
  • Lng and managing tickets on our ticket management system
  • Keep users informed on status and progress of their Tickets
  • Manage & log tickets with 3rd party vendors

Qualifications, experience and skills:

  • Grade 12
  • Accredited MCITP or equivalent certification
  • Familiar with both MS Office and Google G Suite productivity suites
  • Minimum 5 years experience in a Desktop Support environment
  • Motivated and organized with customer oriented and service focus
  • Able to work independently without direct supervision
  • Attention to detail and ability to work under pressure
  • Good administration and time-management skills.
  • Good communication and email etiquette
  • Willing to work overtime and standby occasionally

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