Desktop Engineer

Desktop Engineer

Reports To: Principal Engineer

Status: Full-Time

Location: Remote - South Africa

Schedule: 8:00-5:00 local time

POSITION SUMMARY

Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each Engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision.

ABOUT FIT SOLUTIONS

FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.

PRIMARY OBJECTIVES

• Deliver excellent customer service and maintain a helpful, approachable attitude
• Provide timely resolutions of system and/or application problems and follow through to completion
• Perform new user setups, including account creation, systems prep, and software installation
• Offboard users by disabling accounts, reclaiming hardware, and updating documentation
• Support basic desktop issues (printers, monitors, peripherals, email, etc.)
• Assist with inventory tracking and hardware returns when needed
• Assist in managing day-to-day IT initiatives

SECONDARY OBJECTIVES

• Document daily work through ConnectWise ticketing system
• Support and assist assigned desk engineer on tickets and calls
• Assist in documentation and training to enhance client experience
• Maintain and update internal documentation and knowledge base articles
• Ensure all work is logged accurately in the ticketing system
• Perform other duties as assigned

COMPETENCIES

• Experience in Desktop and user support
• Proficiency in Active Directory
• Networking concepts
• Must have excellent technical ability
• Experienced in FIT Solutions minimum skill set
• Customer-oriented, solid business acumen, and excellent communication skills
• Proven track record of performance against goals year over year

BENEFITS

FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:

• Paid holidays
• Paid time off
• Paid sick leave
• Flexible remote work environment
• Professional training & development opportunities

EDUCATION/EXPERIENCE

Optional qualifications Include but are not limited to:

• Windows Desktop and Server, Mac OSX support
• Microsoft 365 Administration
• Cloud Solutions (Azure, AWS)
• Certifications preferred: A+, Network+ (recent certification or recertification)
• Ability to work independently
• Excellent customer service skills
• Knowledge of IT best practices and ability to use best judgement to service clients' needs
• Adaptability in various business cultures and environments
• Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding

PHYSICAL DEMANDS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

AAP/EEO Statement:

FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.