Customer Service Agent

1 week ago

Randburg, Gauteng, South Africa 8a66fe61-e61d-4774-8e01-6fded217a509 Full time R104 000 - R156 000 per year
  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.
  • Grade 12 or equivalent;
  • Airport and ticket sales experience;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.

Personal Attributes

  • Punctual;
  • High degree of patience and assertiveness;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate time keeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer focused and service orientated;

Application Guideline

  • Email applications will not be accepted;
  • Preference will be given to members of under-represented designated groups;
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

  • Not to proceed with this vacancy;
  • To appoint the selected candidates based on its operational requirements.

Closing Date: 05 December 2025

KM

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