Installation Support Agent

6 days ago

Randburg, Gauteng, South Africa Tracker Network Full time R200 000 - R400 000 per year

Listing reference: track_001529

Listing status: Online

Apply by: 3 December 2025

Position summary

Industry: IT & Internet

Job category: Customer Service

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Tracker is seeking an Installation Support Agent to join the Installation Support division at our Head Office. The successful candidate will be responsible for upholding exceptional customer service standards, resolving customer queries, and thriving in a fast-paced, high-pressure environment. We are looking for dedicated, hardworking individuals who can contribute to a dynamic and motivated team.

Job description
  • Marketing of Tracker to both existing and prospective clients.
  • Establishing, building and maintaining relationships with our various partners.
  • Contract administration, feedback and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up leads/queries.
  • Scheduling fitments of Tracker units.
  • Liaising with technicians regarding appointments.
  • Rescheduling of appointments.
  • Checking/Maintaining high Quality of schedules.
  • Monitoring effective utilization of Tracker technicians.
  • Outsourcing of work to Fitment centres.
  • Maintain local and regional Scheduling Relationships.
  • Management of potential cancellations.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA's
Minimum requirements
  • Matric with at least 1 year Contact Centre experience.
  • Computer literacy.
  • Experience in a technically orientated environment
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.
  • Excellent time management - Work with time controls.
  • High levels of self-discipline.
  • Be able to work independently.

NB : Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Benefits

Medical Aid, Provident Fund

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