Customer Services Consultant

7 days ago

Randburg, Gauteng, South Africa Enbaya Prepaid Meters Full time R96 000 - R1 440 000 per year

Customer Service Consultant is a representative dedicated to the resolution of customer queries directed from Technical Support Consultants, primarily, and other departments that cannot be resolved over the phone or immediately.

Cases may involve tasks such as reconciliation of accounts between primary and sub-meters, historical checking into metering accounts as well as municipal accounts, communicating to customers, and educating on software functionality, tariffs, and other related subjects. A Customer Service Consultant is one level above the Technical Support consultant in the organization. Customer care representatives will focus on and follow up on cases for as long as it takes to resolve the query.

The customer care representative will know all processes of the company related to the customers, as well as have fluency in understanding utility management software, utility billing, best customer relation practices, reconciliations, and similar tasks.

The position requires ensuring targets, quotas, and tasks are met in time all the time, while high-quality of service is maintained from themselves as well as technical support consultants at all times.

Customer care representatives are tasked with the continuous improvement of customer service processes to achieve improved results where possible, eliminate flawed gaps in customer care processes, and align with customer base growth.

This position is suited for a career-oriented applicant with the required skills, stable, honest, service delivery oriented, and dedicated to the customer case profession, loving diversity, and looking for advancement.

The applicant shall require the following skills to achieve the quality of performance set by the company:

  • Must have a successful track record in customer satisfaction within a similar environment, such asa call centre
  • Minimum 3 experience similar environment, such as a call centre
  • Bilingual English and Afrikaans is a must (speak, read, write)
  • Computer literate, keen to learn new software programs, preferably with knowledge of a CRM and or ERP system
  • Excellent written and oral communications
  • Relationship building skills, both external & internal
  • Ability to explain and guide customers over the phone on software systems
  • Ability to work under pressure and overtime when necessary
  • Proven experience in managing workload and prioritizing tasks independently
  • High level of integrity, professionalism, and trustworthiness
  • Excellent problem-solving and troubleshooting skills
  • High level of attention to detail
  • Ability to understand and reconcile utility accounts
  • Work experience and ability to work under tight deadlines and stressful environments
  • Own car

Working Hours:

The work week will commence on Saturday and conclude on Wednesday, with daily working hours from 11 AM to 8 PM.

Location:
Fairlands/Northcliff when in office & remote work as well (at discretion of company and department management)

Remote working requirements:

· Your own good quality laptop

· WIFI - with uninterrupted supply

· DATA - at your cost

Benefits: (dependent on length of service)

· Medical Aid

· Death, Disability & Funeral Policy

· Retirement Annuity

Job Type:
 Contract to Permanent, depending on performance

Please note:

If you have not received a reply within 1 week, please consider your application unsuccessful.

Job Type: Contract

Remuneration
: R8 000,00 - R10 000,00 per month

  • Sales Executive

    2 weeks ago

    Randburg, Gauteng, South Africa Smoke Customer Intelligence Full time R250 000 - R750 000 per year

    Purpose of the jobSmoke CI is looking fora Sales Executive to help drive revenue growth, end-to-end, through the sales cycle. The primary responsibilities will be identifying and engaging with potential clients, developing a deep understanding of their needs and how our solutions can help them, presenting our offering, in partnership with other members of...

  • Customer Service Agent

    7 days ago

    Randburg, Gauteng, South Africa 8a66fe61-e61d-4774-8e01-6fded217a509 Full time R104 000 - R156 000 per year

    Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;Assist customers when there are flight disruptions and/or cancellations;Handle and safeguard of confidential information;Address any complaints in a professional and timeous manner;Escalate any...

  • Retention Support Consultant

    7 days ago

    Randburg, Gauteng, South Africa Tracker Network Full time R150 000 - R250 000 per year

    Listing reference: track_001506Listing status: OnlineApply by: 12 November 2025Position summaryIndustry: IT & InternetJob category: AdministrationLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionThe primary objective for appointing a Retention Support Consultant in the Retention Contact Centre is to handle all...

  • Senior Sales and Design Consultant

    2 days ago

    Randburg, Gauteng, South Africa Easylife Kitchens Northcliff Full time R104 000 - R208 000 per year

    Company DescriptionEasylife Kitchens Northcliff is the latest addition to the Easylife Kitchens group in Gauteng. They opened their doors in March 2024 and they have see a great response from the market and the community. The store is owned by JP van Hell who has vast experience in the industry and has been involved in various Easylife Kitchens stores but...

  • Cosmetics Consultant

    4 days ago

    Randburg, Gauteng, South Africa Dis-Chem Pharmacies Limited Full time R150 000 - R200 000 per year

    Dis-Chem Pharmacies' requires the committed services of a customer-oriented Cosmetics Consultant for their Store in Douglasdale  , Gauteng You will be tasked with the effective promoting and selling of Dis-Chem cosmetic and beauty products, through excellent and consistent customer service.Essential:Grade 12 / MatricRetail experience as a sales...

  • Dealer Support Consultant

    1 week ago

    Randburg, Gauteng, South Africa Auto Trader South Africa Full time R104 000 - R208 000 per year

    Dealer Support ConsultantAre you an expert in providing excellent customer service, and you have your own then you might want to join our team.KEY RESPONSIBILITIESOversee and optimize each dealer's Autotrader profile to maximize visibility and effectiveness.- Ensure that the dealers profiles have been kept updatedRegularly update dealer profiles to maintain...

  • Sales Consultant

    2 weeks ago

    Randburg, Gauteng, South Africa Antal International Network Full time R80 000 - R120 000 per year

    Introduction Are you a high-performing, driven sales professional who thrives on results and enjoys turning leads into loyal clients?Hiring Sales Consultants to join our dynamic and growing team at our Johannesburg branch. We specialise in luxury spas, saunas, steam rooms, and custom wellness solutions that elevate lifestyles.This is more than just a sales...

  • Finance Consultant

    4 days ago

    Randburg, Gauteng, South Africa Leading Edge Solutions Full time R1 000 000 - R3 000 000 per year

    OverviewAs a Finance Consultant, you will play a vital role in guiding clients through their financial journeys, providing expert advice and innovative solutions tailored to their unique needs. Your analytical skills and financial acumen will empower businesses to optimize their financial strategies, enhance profitability, and achieve sustainable growth....

  • Cargo Aircraft Charter Trainee Sales Consultant R25,000

    2 weeks ago

    Randburg, Gauteng, South Africa Mountfitchet Group Full time R40 000 - R60 000 per year

    Company Description Are you looking for an opportunity that enables you to travel extensively and fly on some of the largest aircraft in the world? How does flying aid into disaster zones sound? What about a job where you are responsible for arranging flights for rescue animals? Would you thrive off the challenge of being in a race against time to prevent a...

  • Installation Services Supervisor

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker Network Full time R900 000 - R1 200 000 per year

    Listing reference: track_001488Listing status: OnlineApply by: 13 October 2025Position summaryIndustry: IT & InternetJob category: SupervisingLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTracker requires the services of a Supervisor in the Installation Support department situated at the Tracker head office...