Clinic Support Co-ordinator

2 weeks ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time R250 000 - R500 000 per year

Listing reference: 022421

Listing status: Online

Apply by: 4 November 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Clicks Group is looking to recruit a Clinic Support Co-ordinator to work within the Healthcare Services department. The role will be based at the Clicks Head Office and report into the Healthcare Services Manager.

Job description

JOB PURPOSE

To coordinate and manage central administrative processes for clinics by maintaining accurate records, responding to queries, monitoring compliance, and resolving operational issues, in order to improve clinic efficiency, enhance service delivery, and reduce operational and regulatory risks.

JOB OBJECTIVES

  • To monitor compliance submissions and documentation to reduce regulatory risk and improve audit readiness for the business.
  • To manage billing, insurance claims, and application processes across all clinics to streamline administrative workflows for clinic staff and head office teams.
  • To handle administrative and operational queries raised by clinics to minimise disruptions and maintain service continuity within agreed turnaround times.
  • To maintain accurate, complete, and accessible clinic records to enable efficient operation of clinics.
  • To facilitate communication between clinics and internal stakeholders by distributing updates, clarifying procedures, and managing feedback channels.
  • To order and track delivery of clinic supplies and equipment and to ensure that clinic equipment is maintained and operational.
  • To collect and compile clinic performance data and feedback to inform operational decisions.
  • To coordinate training schedules for clinic personnel to promote continuous learning and compliance with healthcare standards.

Minimum requirements

EDUCATION

  • Certificate or diploma in Health Administration, Medical Office Administration, Business Health Administration, or a related field.
  • Diploma or Degree in Registered / Professional Nursing, with Midwifery as specialization.
  • Qualified Post Basic Assistant

JOB EXPERIANCE

5 years of experience with administration in a healthcare environment i.e. Clinic, Retail Pharmacy, etc

JOB RELATED KNOWLEDGE

  • Understanding of regulations, systems and process within healthcare
  • Understanding of procurement and payment process for supplies
  • Understanding of record management systems
  • Knowledge of occupational health and safety standards
  • Knowledge of clinic reporting and KPI measurement
  • Basic knowledge of budget management

JOB RELATED SKILLS

  • Technical Skills
  • Organizational Skills
  • Communication Skills
  • Interpersonal Skills
  • Problem-Solving & Critical Thinking
  • Attention to Detail
  • Financial/Accounting Basics
  • Compliance & Confidentiality

JOB RELATED COMPETENCIES

  • Working with People
  • Relating and Networking
  • Presenting and Communicating Information
  • Writing and Reporting
  • Analysing
  • Planning and Organising
  • Following Instructions and Procedures
  • Coping with Pressures and Setbacks

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