Quality Assurance

2 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Our client, a dynamic and fast-growing real estate company, is seeking a skilled Quality Assurance & Sales Training Representative to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type: Remote

Location: South Africa

Requirements

  • Minimum 3 years of proven sales experience with strong results (preferably real estate)
  • Prior experience in call monitoring, quality assurance, coaching, or training.
  • Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
  • Deep knowledge of sales strategies, including objection handling and closing techniques.
  • Comfortable creating and delivering structured training programmes.
  • Highly organised, proactive, and able to work independently in a remote environment.
  • Willing to work U.S. hours (9:00AM-6:00PM EST / 3:00 PM-12:00 AM SAST).

Responsibilities

Monitor Calls & Evaluate Performance

  • Regularly listen to sales calls to assess quality, compliance, and effectiveness.
  • Identify performance gaps and opportunities for improvement.
  • Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

  • Conduct one-on-one and group coaching sessions focused on improving sales techniques.
  • Support reps in enhancing objection handling, communication, and closing skills.
  • Foster a culture of continuous improvement and accountability.

Train New Hires

  • Lead onboarding programmes for new sales representatives.
  • Teach company processes, scripts, and best practices to set them up for success.
  • Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

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