Trainer and Quality Assurance Coach

4 days ago

Cape Town, Western Cape, South Africa Sygnia Asset Management Full time R900 000 - R1 200 000 per year

TRAINER AND QUALITY ASSURANCE COACH (CAPE TOWN OFFICE)

Sygnia is an innovative FinTech company based in South Africa and listed on the main board of the JSE. The company provides asset management, stockbroking, and administration services, as well as a wide range of savings products, to institutional and retail clients. All that we do is supported by leading-edge technology platforms.

ROLE DESCRIPTION:

The main purpose of the role is to identify and assess the various training needs across the department, design and facilitate various training interventions as well as creating the learning and development content to support these interventions. A secondary focus of the role entails quality reviewing the servicing outputs of the LISP
/ RETAIL
business and driving interventions toward meeting the desired quality standards.

DUTIES AND RESPONSIBILITIES:

  • Design and deliver training solutions, content and learning modules aligned to the achievement of business objectives.
  • Design, implement and maintain a quality assessment framework suited to various operational teams.
  • Identify knowledge and skill gaps in the environment based on inputs from leaders, error, and rework data as well as quality assessments.
  • Design and implement various training interventions to address knowledge and skill gaps.
  • Assist with onboarding and training for new employees.
  • Ensure that learning content is accurate, up to date and aligned with the latest processes, systems, and legislative requirements.
  • Partner with leaders in coaching and development conversations.
  • Apply learning and development best practice by staying abreast of industry trends in the Financial Sector.
  • Formulate monthly quality and knowledge assessments.
  • Document all business processes and changes and ensure alignment with regulatory compliance and service quality requirements.
  • Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating their training and development needs.
  • Conduct training and induction of new staff members.
  • Conduct in-person training workshops and individual training sessions.
  • Compile monthly feedback reports for team leaders and managers.
  • Provide input and guidance on any business process changes and improvements.
  • Foster a culture focused on quality, learning and continuous development.

ROLE QUALIFICATIONS AND EXPERIENCE:

  • Relevant business qualification and/or certification.
  • Enneagram facilitation and coaching would be an advantage.
  • 2-5 years' relevant financial services industry experience with a focus on training, quality assessment and/or learning and development especially in the
    LISP/ Retail business and its products
  • Knowledge of Pension Fund Act, FAIS, FIC Act, Long Term Insurance Act, CISCA, FATCA/CRS.
  • MS Office proficiency, particularly, MS Excel and PowerPoint.

CORE COMPETENCIES REQUIRED:

  • Excellent coaching, facilitation, presentation, and public speaking skills.
  • Excellent spoken and written communication.
  • Creative learning content creation.
  • Active listening skills.
  • Critical thinking and decision making.
  • Agile and adaptable to align with an everchanging industry and growing department.
  • Ability to operate well independently as well as within a team.
  • Meticulous, deadline driven and reliable.
  • Strong sense of duty and accountability.

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