Quality Assurance

2 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time


Our client, a dynamic and fast-growing real estate company, is seeking a skilled Quality Assurance & Sales Training Representative to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type: Remote

Location: South Africa

Requirements

  • Minimum 3 years of proven sales experience with strong results (preferably real estate)
  • Prior experience in call monitoring, quality assurance, coaching, or training.
  • Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
  • Deep knowledge of sales strategies, including objection handling and closing techniques.
  • Comfortable creating and delivering structured training programmes.
  • Highly organised, proactive, and able to work independently in a remote environment.
  • Willing to work U.S. hours (9:00AM-6:00PM EST / 3:00 PM-12:00 AM SAST).

Responsibilities

Monitor Calls & Evaluate Performance

  • Regularly listen to sales calls to assess quality, compliance, and effectiveness.
  • Identify performance gaps and opportunities for improvement.
  • Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

  • Conduct one-on-one and group coaching sessions focused on improving sales techniques.
  • Support reps in enhancing objection handling, communication, and closing skills.
  • Foster a culture of continuous improvement and accountability.

Train New Hires

  • Lead onboarding programmes for new sales representatives.
  • Teach company processes, scripts, and best practices to set them up for success.
  • Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

  • Quality Assurance

    2 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client, a dynamic and fast-growing real estate company, is seeking a skilled Quality Assurance & Sales Training Representative to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations. The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide...

  • Quality Assurance Agent

    1 week ago

    Cape Town, Western Cape, South Africa Surgo PTY Full time

    Job Description: Overview:Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team.The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Foschini Group Full time R120 000 - R180 000 per year

    DescriptionResponsibilities:Responsible for maintaining accurate quality control to ensure the on-time delivery of produced products to satisfy the retail customers.Ensuring that modified samples received are efficient for mass production and ease of manufacturing.Quality Assurance Testing Design: develop and validate complex new test methods and procedures...

  • Installations Quality Assurer

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracker Network Full time R250 000 - R500 000 per year

    Listing reference: track_001525Listing status: OnlineApply by: 2 December 2025Position summaryIndustry: IT & InternetJob category: Quality AssuranceLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTracker requires the Services of two Quality Assurer: Installations in the Technical Department based in the Cape Town...

  • Installations Quality Assurer

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracker Connect Full time R250 000 - R400 000 per year

    Position SummaryIndustry:IT & InternetJob category:Quality AssuranceLocation:Cape TownContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionTracker requires the Services of two Quality Assurer: Installations in the Technical Department based in the Cape Town Office. This department is responsible for effecting installations of sophisticated...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Potentiam Ltd Full time R250 000 - R450 000 per year

    Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people...

  • Quality Assurance Tester

    2 weeks ago

    Cape Town, Western Cape, South Africa GTconsult Full time R250 000 - R450 000 per year

    Position Title - QA TesterReports to: Project ManagerJOB DEFINITIONGTconsult is looking for a detail-oriented QA Tester to join our growing team. This individual should be passionate about quality assurance, have a methodical approach to testing, and enjoy working within the Microsoft productivity stack, particularly SharePoint and Office 365 environments....

  • Junior Quality Assurance Assistance

    2 weeks ago

    Cape Town, Western Cape, South Africa Lumenii Full time R250 000 - R400 000 per year

    Do you live and breathequality, compliance, and continuous improvement? Do you enjoy working with data, documents and processes to make surenothingslips through the cracks?We're looking for adetail-driven Junior Quality Assurance Assistantwho takes pride in accuracy, consistency and compliance.In this role you'llsupportour QA Manager and production teams,...

  • Junior Quality Assurance Assistant

    2 weeks ago

    Cape Town, Western Cape, South Africa 1be877f4-828e-405e-9d69-81b1fda7ed21 Full time R80 000 - R120 000 per year

    Do you live and breathequality, compliance, and continuous improvement? Do you enjoy working with data, documents and processes to make surenothingslips through the cracks?We're looking for adetail-driven Junior Quality Assurance Assistantwho takes pride in accuracy, consistency and compliance.In this role you'llsupportour QA Manager and production teams,...

  • Quality Assurance Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Huntswood Full time R900 000 - R1 200 000 per year

    Please note: This post is a 6 month secondment - It is also working US based shiftsROLE PURPOSEYou will have a positive and enthusiastic approach to Quality Assurance, providing direct feedback to all service agents, ensuring the customer experience exceeds all expectations whilst ensuring regulatory compliance. You will be responsible for monitoring and...