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Guest Experience Specialist – Safari Travel Support – Cape Town South Africa

3 weeks ago

Cape Town, Western Cape, South Africa HOSPITALITY JOBS AFRICA Full time R250 000 - R750 000 per year

As a Guest Experience Specialist, you will provide real-time, high-touch support for travel agents and guests in-destination.

Responsibilities include monitoring itineraries, managing on-trip issues, coordinating logistics changes, and delivering exceptional customer service.

You'll respond to agent requests via multiple channels (email, chat, WhatsApp), track guest journeys, resolve crises efficiently, and deliver "surprise-and-delight" moments to elevate the guest experience. This is a shift-based position ideal for those who thrive in dynamic, fast-moving environments and are passionate about African travel.

Package:

Cape Town-based, shift-based coverage (including weekends/public holidays)

Competitive salary, with growth and learning opportunities

Hybrid or remote working arrangements available

3–5 years' experience in luxury travel, safari operations, or hospitality

Proven problem-solving and crisis management skills

Tech-savvy with CRM and communication tools

Strong written and verbal English communication

Calm, empathetic, and solution-oriented under pressure

Between 3 - 5 Years