Business Change Manager

Requisition Details & Talent Acquisition Contact

Requisition nr:
143238

Talent Acquisition Specialist:
Tshego Semenya

Location:
135 Rivonia Road, Sandown

Closing date:
12 December 2025

Cluster

Personal and Private Banking

Career Stream

Operations

Leadership Pipeline

Manage Others

Position

Change Manager

Why join our team

Join a team where your expertise truly makes an impact. As a
Change Manager
, you'll lead a diverse portfolio of strategic initiatives in a dynamic environment that values agility and innovation. You'll work on projects that transform the business—optimising processes, deploying innovative client solutions, ensuring regulatory compliance, and introducing cutting-edge technology. This role offers the opportunity to navigate complex organisational landscapes, tailor approaches for distinct cultures, and collaborate with senior leaders and cross-functional teams to achieve enterprise alignment. Success means driving high stakeholder engagement, improving operational efficiency, and elevating organisational change maturity—all within an inclusive, supportive culture that rewards strong communication, facilitation, and problem-solving skills. If you thrive on challenge and want the freedom to shape meaningful change, this is your opportunity.

Job Purpose

The Change Manager drives the successful adoption of strategic, regulatory, and operational changes across Private Client and Commercial Business divisions by applying structured change management methodologies and best practices. Operating within the Centre of Excellence (CoE) model and embedded in the Business Transformation Office, the role ensures consistency, scalability, and quality of change delivery through expert guidance, frameworks, and governance. Working closely with stakeholders, the Change Manager assesses impacts, develops tailored engagement and communication strategies, and embeds sustainable change that enhances employee experience, minimises risk, and accelerates business value. Serving both Individualistic and Juristic client-facing businesses, the role requires agility and versatility to navigate diverse cultures and processes while fostering resilience and enabling the bank to adapt effectively in a dynamic financial and regulatory environment.

Job Responsibilities

Change Strategy & Planning

• Develop and implement change management strategies aligned to PPB transformation objectives.
• Assess, define, design, construct, implement, and master all change‑related aspects as part of a multi‑skilled team.
• Develop change management project plans for technical and non‑technical initiatives.
• Conduct impact assessments and readiness evaluations with project and business representatives.
• Perform as‑is vs to‑be process analysis and GAP definition.

Stakeholder Engagement & Sponsorship

• Perform stakeholder analysis (primary and secondary stakeholders).
• Partner with project sponsors on roles, responsibilities, and risk visibility; keep sponsors informed of developments and potential risks.
• Facilitate workshops, roadshows, and presentations to senior management; manage resistance through targeted interventions and feedback mechanisms.
• Identify and mobilise super users/change champions to support adoption.

Communication, Enablement & Training

• Design and deliver clear, targeted communication plans via appropriate channels; prepare and deliver presentations and workshops.
• Identify pre‑requisite skills; develop training plan, schedule, and curriculum with roll‑out approach for target audiences.
• Test training material in simulated environments; onboard and co‑facilitate train‑the‑trainer; oversee user training delivery.
• Conduct assessments to confirm transfer of learning and user competence; implement contingency plans for non‑competent users.
• Handle logistics (travel requirements, venue setup).

Governance, Standards & Quality Assurance

• Ensure adherence to CoE frameworks, templates, standards, and governance processes.
• Monitor compliance and provide quality assurance across change initiatives.
• Manage the change management team for output quality, deadlines, and QA.
• Control the change management budget once approved.

Implementation Support & Benefits Realisation

• Develop and implement support approaches for go‑live and post‑go‑live phases; provide hand‑holding and first‑level support at the coalface.
• Contribute to the analysis and documentation of business benefits realisation.
• Conduct post‑implementation reviews; capture lessons learned and drive continuous improvement.

Measurement & Reporting

• Define success metrics; track adoption and readiness; report insights and recommendations to improve outcomes.
• Maintain momentum during delays through regular updates, quick wins, and interim communications; document escalations and resolution steps.

Performance Metrics:

• Change Methodology Deliverables (40%): Impact assessments, communication/training plans, post-implementation reviews.
• Stakeholder Feedback (20%): Responsiveness, engagement quality, ability to manage resistance.
• Observational Assessments (20%): Risk management, collaboration, maintaining momentum.
• Governance & Compliance (20%): Managing delays, maintaining engagement during slowdowns.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour's Degree
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor's degree
(or higher) in:

• Business Administration
• Organisational Development
• Change Management
• Project Management
• Industrial Psychology

Preferred Certifications

• Change Management Certification
• Prosci (ADKAR)
• APMG Change Management
• Project Management Certifications
• PMP, PRINCE2, Agile/Scrum
• Business Process Management or Lean Six Sigma (advantageous for process optimisation)

Minimum Experience Level

• Minimum
  3 years
  as a Change Manager involved in assessing, mapping, and optimising people aspects of projects; exposure to transformation projects and to Business Process Management and/or Systems Integration projects.
• Methodologies/Tools: Knowledge of and experience in applying formal assessment tools/methodologies (e.g., Prosci/ADKAR, readiness surveys).
• Industry: Financial services experience advantageous.
• Collaboration: Comfortable working with business users, change resources, solution architects/designers, developers, vendors, testing and training teams as part of projects.

Type of Exposure

• Leading strategic, regulatory, and operational change initiatives across multiple business units.
• Applying structured change management methodologies (e.g., Prosci, ADKAR) and conducting impact and readiness assessments.
• Working in agile, fast-paced environments with diverse cultures and processes, ensuring enterprise alignment.
• Collaborating with senior leaders, project teams, and cross-functional stakeholders (e.g., Marketing, Training, Organisation Development, vendors).
• Driving communication, training, and adoption strategies for large-scale transformation projects, including technology deployments and process optimisation.

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team