Service Administrator

4 days ago

Montague Gardens Western Cape, South Africa SFI Group (Pty) Ltd Full time R250 000 - R400 000 per year

ARE YOU A SERVICE-DRIVEN ADMINISTRATOR WHO THRIVES ON MANAGING MULTIPLE TASKS AND SUPPORTING DIVERSE TEAMS?

We're seeking an efficient and customer-focused Service Administrator to provide national administrative support across multiple portfolios. This role is ideal for a multitasker who enjoys coordinating people, systems, and information to ensure exceptional service delivery and operational efficiency.

WHAT YOU'LL BE DOING (KEY RESPONSIBILITIES)

Responsibilities include:

  • Provide administrative and coordination support to multiple sites and supervisors.
  • Process and manage job cards, quotations, purchase orders, and billing.
  • Track and monitor portfolio performance and ensure SLA adherence.
  • Assist with scheduling technicians and managing call-out processes.
  • Maintain asset registers, service logs, and reporting templates.
  • Handle customer queries, ensuring fast and professional responses.
  • Support the finance team with invoice accuracy and labour cost capture.
  • Ensure compliance with company and client standards for service quality.

WHAT YOU NEED TO SUCCEED

Experience:

  • 3–5 years' experience in service administration or call centre coordination.
  • Background in technical, HVAC, or maintenance environments (advantageous)

Qualifications:

  • Grade 12 / Matric (Mandatory)
  • Diploma or certificate in Business Administration, Operations, or Customer Service Management.

SKILLS & KNOWLEDGE – WHAT SETS YOU APART

  • Excellent multitasking and communication skills.
  • Strong Excel and reporting ability.
  • CRM or service workflow software experience (advantageous).
  • High attention to detail and organisational ability.
  • Resilient, reliable, and able to perform in a fast-paced environment.
  • Meticulous, reliable, and self-driven.
  • Good communication and ability to work well with procurement and project teams.
  • High organisational aptitude, autonomy, and accountability.

WHAT WE ARE OFFERING…

  • Join a leading national company known for quality service and technical excellence.
  • Work with a dynamic and supportive operational team.
  • Access to Medical Aid, Provident Fund, and a 13th Cheque.
  • Opportunities for ongoing learning and growth.
  • Exposure to national client portfolios and multi-site operations.

APPLY NOW and become a central part of our service delivery team, ensuring smooth coordination and customer satisfaction across all clients.

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