Portfolio Administrator

**ARE YOU A DETAIL-ORIENTED ADMINISTRATOR WITH STRONG TECHNICAL AND FINANCIAL COORDINATION SKILLS?**

We’re looking for a proactive Portfolio Administrator to provide on-site administrative and operational support for a key client portfolio. This role focuses on end-to-end job processing, workflow management, and technical coordination to ensure seamless service delivery. If you’re computer-savvy, organised, and thrive in a structured, fast-paced environment — this role is for you

**WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)**

Responsibilities include:

- Provide administrative and operational support to a dedicated site portfolio.
- Manage and track job cards, quotations, and invoicing processes from initiation to completion.
- Maintain and update asset registers and ensure accurate job flow and recordkeeping.
- Pilot and implement new workflow systems for process efficiency and reporting.
- Liaise with technicians, supervisors, and the client to ensure all service requests are processed and closed timeously.
- Support financial tracking including costing, purchase orders, and billing accuracy.
- Compile daily, weekly, and monthly performance reports.
- Ensure compliance with quality assurance standards (QMS) and client SLAs.

**WHAT YOU NEED TO SUCCEED**

**Experience**:

- 3-5 years’ experience in service administration or call centre coordination.
- Proven record in customer service and workflow process administration

**Qualifications**:

- Grade 12 / Matric (mandatory)
- Diploma or certificate in Business Administration, Operations, or Customer Service Management.
- Valid driver’s license (mandatory)

**SKILLS & KNOWLEDGE - WHAT SETS YOU APART**

- Excellent multitasking and communication skills.
- Strong Excel and reporting ability.
- CRM or service workflow software experience (advantageous).
- High attention to detail and organisational ability.
- Self-motivated, able to work independently and meet deadlines.
- Resilient, reliable, and able to perform in a fast-paced environment.
- Meticulous, reliable, and self-driven.
- Good communication and ability to work well with procurement and project teams.
- High organisational aptitude, autonomy, and accountability.

**WHAT WE ARE OFFERING**

- Be part of a forward-thinking technical services team where accuracy and reliability drive success.
- Gain hands-on exposure to workflow management and service coordination processes.
- Access to **Medical Aid**, **Provident Fund**, and a **13th Cheque**.
- Continuous training and career growth opportunities within a national organisation.
- Mentorship from experienced technical and operations professionals.

**APPLY NOW**and play a key role in driving efficient service delivery and workflow performance for our national operations.