Help Desk Agent

2 weeks ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time


Minimum requirements / qualifications:

  • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
  • Diploma or Degree
  • 1 to 3 years relevant experience in support role
  • Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
  • Strong communication skills (both verbally and written)
  • Knowledge of deal origination
  • Analytical skills with attention to detail
  • Good Interpretation skills
  • Patience
  • Empathy
  • Active Listening
  • Sense of Urgency
  • Good interpersonal skills
  • Well organised
  • Creative and flexible

Responsibilities:

  • Deliver customer service through adherence to quality service standards
  • Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customers business and needs
  • Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
  • Develop, encourage and nurture collaborative relationships across area of specialisation
  • Contribute to teamwork and inclusivity within own team
  • Identify opportunities to expand customer base with potentially profitable customers
  • Ensure development and continuous value add improvement to operational processes
  • Manages risks in own area of responsibility
  • Build and maintain stakeholder relationships
  • Achieve expected financial targets and uphold associated service levels

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