Junior Service Desk Agent

5 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year


Junior Service Desk Agent
Key Responsibilities

  • Respond promptly to customer contacts via telephone and e-mail.

  • Gather customer and technical information to help describe the nature of the request or incident.

  • Update customer databases with service requests or incident details.

  • Assign service requests to the appropriate technical support groups.

  • Develop and maintain relationships with customers to ensure a positive customer experience.

  • Establish and maintain strong relationships with internal staff.

  • Walk with onsite support engineers to learn and understand the technology and people.

Qualifications:
  • Matric
Experience:

  • Good communication skills, both written and verbal

  • Ability to work well and collaboratively in a team environment

  • Basic knowledge of Google and Windows 10


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