Dealer Support Consultant

1 week ago

Randburg, Gauteng, South Africa Auto Trader South Africa Full time R104 000 - R208 000 per year
Dealer Support Consultant

Are you an expert in providing excellent customer service, and you have your own then you might want to join our team.

KEY RESPONSIBILITIES

  • Oversee and optimize each dealer's Autotrader profile to maximize visibility and effectiveness.- Ensure that the dealers profiles have been kept updated
  • Regularly update dealer profiles to maintain accuracy and relevance.
  • Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.
  • Address customer inquiries promptly to maintain high levels of service excellence and satisfaction. Assisting with any Invoice related queries
  • Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

SKILLS REQUIRED

  • Detail oriented
  • Excellent communication skills both verbal and written
  • Excellent application of telephone etiquette
  • Ability to work independently and within a team
  • Ability to work under pressure
  • Ability to multitask
  • Customer service skills – handling difficult conversations, building rapport with people, etc.
  • Fully computer literate – ability to navigate different online platforms, solid use and understanding of web/online tools/sites etc.
  • Excellent MS office/Google doc skills

EDUCATION & EXPERIENCE

  • Matric / Grade 12
  • Minimum - 2 years' experience: Admin and Customer Support

Why join Us?

If you have a vision and are passionate about the same things we are, we'd love to meet you At AutoTrader, we put much effort into creating an environment that will produce world-class solutions. We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience. As a team, we discuss problems, brainstorm, and settle on the best solution. Based in Randburg, Johannesburg, we are affiliated with the global OLX organization. We are always on the lookout for ambitious and passionate people to join our team.

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