Collections Agent

1 week ago

Johannesburg Metropolitan Area, South Africa Trending Talent Solutions Full time R104 000 - R156 000 per year

Job Purpose:

The
Collection Agents
responsibility is to contact debtors to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner.

NB: Please note that this is a night shift role.

Minimum requirements (Qualifications and Experience):

  • Grade 12/Matric.
  • Must be ITC Clear
  • Must have a Clear Criminal Record
  • 2+ years of work experience as a Collection Agent within a BPO/Call Centre environment
  • Willingness to work night shift.
  • Good written and verbal communication (neutral accent).
  • Knowledge of the function, process, and systems.
  • Knowledge of the function and process in a Call Centre Environment.
  • Proficiency in MS Office (Advantageous).
  • Experience in working with targets and tight deadlines.
  • Relationship Management.
  • Knowledge of relevant legislative requirements.

Key Responsibilities:

  • Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
  • Confirm right party contact.
  • Probe and determine reason for non-payment and update the system accordingly.
  • Deploy bespoke retention and development plans for key employees.
  • Negotiate payment arrangement with the debtor within set mandates.
  • Confirm and/or update debtor's details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly).
  • Load Promise to Pay (PTP) on system as agreed with debtor.
  • Effective collection on active and disconnected accounts.
  • Effective collection of active debtors and minimizing the rollover of accounts.
  • Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure.
  • Complete daily productivity reports accurately and timeously.
  • Ensure that monthly targets and deadlines are achieved.
  • Meet division qualitative standards in terms of inputs and outputs.
  • Minimize number of errors on accounts worked.

Behavioural Competencies Required:

  • Deadline driven.
  • Stress Tolerance.
  • Accountable.
  • Team Player.
  • Problem Solving.
  • Achieving personal work goals and objectives.
  • Cope well with pressure and setback.
  • Follow instructions and procedures.

Published Date: 17 November 2025

Closing Date: 30 November 2025

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