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Collections Team Leader
2 weeks ago
Who we are
Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since 2004.
Job Purpose
The position of Collections Team Leader is responsible for overseeing the collection efforts of premium income as well as the Debtor's books and records. The Team leader is also responsible for the supervision of the collections staff. In addition, the Team leader will also work closely with the Collections Manager to ensure the correct premiums are collected at the right time.
Formal Qualifications
Bachelor’s degree or equivalent
Knowledge and Experience 3-5 years high volume corporate collections experience Knowledge of billing and collections procedures and practices Experience in a long-term insurance company will be advantageous
Computer Literacy MS Office package, particularly Excel and Word, PowerPoint, Internet and Outlook Key Responsibilities Collections Ensure that correct premium due is collected using all methods of collection Work directly with clients and ensure that all payments by clients are duly received on time as agreed, without delay Ensure that the premium received is in line with expected rates and number of members Ensure that all premiums received is allocated to the correct schemes and to the correct members Oversees the clean-up of unallocated premiums Ensure that the correct pre-debit (expected premium income) is raised and adjustments are book reflects the correct balances. Review and approve material adjustments
Reconciliations
Ensure that monthly reconciliations are prepared for all schemes and that explanations are provided and follow-up is done for all reconciling items
Biliing Review the compiled billing schedules/statements to clients Oversee the process of updating billing schedules in collaboration with the Membership Department Review the balancing of monthly billing statements for existing clients after changes are entered into the system (by the Membership Department) and adjust as necessary to the schedules Work closely with the Membership Department to ensure that amendments on existing membership data are processed on the system as per the client's request within the agreed turnaround times with 100% accuracy Oversee the process of debit order and Persal collections.
Reporting Submit the monthly Collections reports to the Accounts Department Review and monitor monthly reports that need to be sent to stakeholders - ensuring that they are accurate and are sent on specified dates (e.g. debit order and Persal) Report on the department progress and statistics on a weekly, monthly basis etc. to all the relevant forums Perform data analytics, trend analysis etc. and provide explanations/interpretations
Refunds and Queries Review refunds based on client requests and membership data in conjunction with the Compliance Department Ensure that clients/all stakeholders are kept up to date with the refunds status Ensure that all refunds on the system Oversee the process of ensuring that collections related queries are resolved and that feedback is provided to the relevant clients
Accounting Monitor and review the records and documentation for monthly closing and accounting reports Compile and analyse financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions Establish, maintain, and coordinate the implementation of accounting and accounting control procedures Monitor and review accounting and related system reports for accuracy and completeness
Analyze premium income trends and recommend appropriate budget levels, and other business action
Prepare and present Collections forecasts for the company
Interact with internal and external auditors in completing audits
Leadership, management and supervision
Manages the Collections employees
Develops ongoing training modules, implementing industry changes within the collection department
Trains new employees and holds training reviews for established employees
Other
Tracks the rate of success of the entire process and continues to make adjustments when necessary
Establishes quality control standards and maintains and enforces them over time
Assist with ad-hoc projects in the department
Maintain a good relationship with all stakeholders
Behavioural Competencies Persuasive and influential Target-driven Manages expectations Resilient Responsible & accountable Problem solver Change agility Professional and ethical Planning and Organizing Excellent verbal and written communication Strong mathematical skills Strong attention to detail, goal oriented Highly proficient in computer software programs such as, word processors, spreadsheet programs and database system Incumbent must be multi-task oriented, organized, set priorities and meet deadlines
Our commitment to transformation
Safrican is committed
