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Operational Leader

2 weeks ago

Cape Town, Western Cape, South Africa beBeeManager Full time R450 000 - R800 000 per year
Hotel Night Manager Role Overview

The Night Manager plays a pivotal role in overseeing the operational aspects of a hotel during the night shift. Key responsibilities include leading and managing staff, ensuring excellent guest service standards, conducting financial reporting, and maintaining robust security protocols.

Key Responsibilities:
  • Team Leadership and Shift Oversight
    • Supervise and manage Night Auditors and other team members to guarantee that all tasks are executed to standard.
    • Provide guidance and support to resolve operational challenges during the night shift.
    • Ensure clear and detailed handovers to department heads and relevant stakeholders.
    • Manage conflicts within the team or with guests using effective resolution strategies.
  • Night Audit Completion
    • Oversee the auditing of all hotel charges, postings, and financial transactions, ensuring accuracy and attention to detail.
    • Prepare comprehensive night packs for accounts with full details and accuracy.
  • Guest Services and Issue Resolution
    • Address and resolve guest inquiries, complaints, and emergencies promptly and professionally.
    • Efficiently manage guest wake-up calls, late check-ins, and early departures.
    • Maintain open communication with departments regarding guest needs and movements.
  • Security and Safety Compliance
    • Conduct routine spot checks to ensure the safety and security of the property.
    • Monitor and manage CCTV operations, reporting any irregularities immediately.
    • Guarantee the safety of all staff and guests during emergencies by following proper procedures.
  • Property Management and Operations
    • Ensure all operational systems, including the Property Management System (PMS), are utilized efficiently.
    • Report and follow up on maintenance issues to ensure continuity of operation.