Account Manager

1 week ago

Cape Town, Western Cape, South Africa IGT Solutions Full time R900 000 - R1 200 000 per year

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 22,000 CX and Technology experts from 35+ nationalities.

Profile Summary:

  • IGT Solutions is looking for a Account Manager. The position is based in Cape Town. The successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction

Primary Job Responsibility:

  • Build and Maintain Global Alliances and partnerships with Industry Relationships
  • Provide strategic support to the shareholders on Business Plan Review/ Implementation
  • Accomplish the organization's goals and objectives
  • Manage client expectations, participate in steering committee review meetings
  • Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region
  • Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry
  • Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies
  • Build and Maintain Customer Alliances and partnerships to drive results
  • Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders
  • Accomplish the account goals and objectives

Education and Essential Experience:

  • 10-12 years of experience in BPO / CX Account Management at a leadership level
  • Account Management experience with a proven track record in BPO and/or ITES Sales
  • Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry

Key Enablers:

  • Ability to motivate and inspire teams
  • Innovative and able to foresee market conditions
  • Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done
  • Persuasive with details and facts
  • Confident, flexible with the ability to work in a fast-paced and changing environment
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
  • Extrovert with a blend of sales mindset

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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