Order Fulfilment Contacts Agent

3 days ago

South Africa Mweb Full time R220 000 - R280 000 per year

Main Purpose of the Job:

The Customer Service Department currently has a vacancy for the Order Fulfillment Contacts Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:


• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables


• Manage administrative processes with regards to hardware distribution to Mweb clients


• Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.


• Assist with customer escalations and resolutions.

Skills and Competencies:


• Meticulous attention to detail


• Pro-activity and initiative


• Judgment/Problem Solving skills


• Excellent customer service orientation


• Good Communication and interpersonal skills


• Able to meet deadlines


• Excellent telephonic etiquette


• Ability to work independently and in a team


• Fluent in English

Requirements

Qualifications:


• Minimum 1 minimum years administration in contact centre or customer query environment


• Matric or tertiary qualification


• Competent in MS Office packages, particularly MS Excel and Outlook

Experience


• Working knowledge of sales back end processes a must


• Knowledge of the ISP industry and products advantageous


• Knowledge of MS Office


• Database and capturing experience preferred

Benefits
  • We are a Fully Remote work environment

o That's right No need to go into the office You can work from just about anywhere

o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you'd like a change of scenery from time to time.

  • We Kit you out

o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding We also provide you with Connectivity – FOR FREE

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