Order Management Operations Agent
1 week ago
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
With over 18,000 trained professionals across 350+ locations worldwide, we deliver logistics solutions that are built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.
Job Description
As an Order Management Operations Agent, you'll be the backbone of smooth freight movement and exceptional customer service. Your mission: ensure accuracy, efficiency, and compliance while building strong relationships with partners and clients.
- Manage end-to-end order and freight processes with precision and speed.
- Ensure accurate data entry and timely updates in operating systems.
- Track and monitor shipments to guarantee customer satisfaction.
- Coordinate with carriers, vendors, and internal teams for seamless operations.
- Handle intercompany invoicing and payment processes.
- Maintain compliance with company policies, industry regulations, and global standards.
- Identify process improvements and support continuous optimization.
- Communicate effectively with internal and external stakeholders.
- Escalate issues promptly and resolve them with professionalism.
Qualifications
- Strong understanding of transportation processes; hazardous materials knowledge is a plus.
- Proficiency in MS Excel and Word.
- Excellent communication and problem-solving skills.
- Ability to manage time and prioritize tasks in a fast-paced environment.
- Positive attitude and commitment to delivering outstanding results.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
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