Information Manager

Job Title:
Content & Information Management Specialist – Investor Services

Location:
Rosebank, Johannesburg

Duration
: 6 months

Job Purpose

To manage, develop, and deliver the procurement, organization, and distribution of information within Investor Services. The role involves creating and maintaining high-quality content, ensuring consistency with corporate standards, and supporting internal and client communication needs. The position requires strong editorial, project management, and stakeholder coordination skills, particularly within a financial or investor services environment.

Key Responsibilities

1. Editorial & Content Management

• Write, edit, proofread, and review materials to ensure clarity, consistency, and accuracy.
• Correct grammar, spelling, punctuation, and syntax errors.
• Verify facts, data, and references using standard sources.
• Ensure all materials adhere to established house style and branding guidelines.
• Maintain and update style guides, templates, and content checklists.

2. Publishing & Distribution

• Prepare, coordinate, and distribute
  Newsflashes
  and other communications for specified regions (e.g., ROA and SA).
• Manage publication schedules (annual, quarterly, monthly).
• Maintain distribution lists and ensure timely delivery of communications.
• Upload and maintain information on online platforms and content management systems.

3. Project Coordination & Questionnaire Management

• Coordinate internal teams across Investor Services, Transactional Products, CIB, and Group functions for questionnaire responses and client information requests.
• Review and finalize questionnaire submissions to ensure accuracy, completeness, and alignment with client requirements.
• Manage timelines and approvals to meet project deadlines and quality standards.
• Maintain a central content library and update it after each submission.
• Gather post-project feedback to drive continuous improvement.

4. Content Strategy & Governance

• Develop and implement annual and project-specific content strategies and action plans.
• Ensure content is on-brand, consistent in tone and style, and optimized for various channels (online, email, video, print).
• Establish content calendars and track progress against key milestones.
• Define and uphold best practices in writing, formatting, and brand messaging.
• Measure content effectiveness and use data insights to guide improvements.
• Manage localization and translation where required to ensure consistency across regions.

5. Stakeholder & Client Engagement

• Anticipate and respond to client information needs in a timely and accurate manner.
• Engage with stakeholders to understand market developments and assess their impact on clients.
• Build and maintain strong relationships with internal teams, management, and external stakeholders.

Key Skills & Competencies

• Excellent writing, editing, and proofreading skills.
• Strong project management and organizational abilities.
• Exceptional attention to detail and quality control.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Proficient with content management systems and digital publishing tools.
• Strong interpersonal and communication skills.
• Knowledge of Investor Services or the financial industry preferred.
• Analytical mindset with the ability to measure and improve content performance.

Qualifications & Experience

• Bachelor's degree in Communications, Journalism, English, Information Management, Marketing, or a related field.
• 5+ years of experience in content management, corporate communications, or editorial roles.
• Experience within financial services, investor relations, or professional services is advantageous

Salary: R241,99 per hour