Information Coordinator
2 weeks ago
Position Summary:
The Information Coordinator acts as a liaison between HealthIT and external parties, including
medical funders, consultants, and service providers. This role involves collecting, verifying, and
managing information critical to billing, claims, and operational workflows — including obtaining
authorisations on behalf of clients.
Key Responsibilities:
• Collect and verify information from third parties (e.g., consultants, referring providers).
• Obtain pre-authorisations and confirm benefits with medical funders on behalf of clients.
• Confirm patient and claim details with funders to ensure billing accuracy.
• Maintain structured records of correspondence, authorisations, and confirmations.
• Support billing and claims teams by ensuring all required documentation is complete and
accurate.
• Identify and resolve discrepancies in patient or funder information.
Qualifications & Experience:
• Minimum 2 years' experience in healthcare administration, claims processing, or medical
liaison roles.
• Proven experience in obtaining medical funder authorisations and understanding scheme
protocols.
• Strong written and verbal communication skills.
• Proficiency in document management and CRM systems.
Preferred Attributes:
• Highly organized and detail-oriented.
• Professional and diplomatic in external communications.
• Able to manage multiple information streams and follow through reliably.
• Calm under pressure, with a proactive approach to problem-solving.
Location: Onsite
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