Information Coordinator

2 weeks ago


Pretoria Metropolitan Area, South Africa HealthIT Full time R450 000 - R600 000 per year

Position Summary:

The Information Coordinator acts as a liaison between HealthIT and external parties, including

medical funders, consultants, and service providers. This role involves collecting, verifying, and

managing information critical to billing, claims, and operational workflows — including obtaining

authorisations on behalf of clients.

Key Responsibilities:


• Collect and verify information from third parties (e.g., consultants, referring providers).


• Obtain pre-authorisations and confirm benefits with medical funders on behalf of clients.


• Confirm patient and claim details with funders to ensure billing accuracy.


• Maintain structured records of correspondence, authorisations, and confirmations.


• Support billing and claims teams by ensuring all required documentation is complete and

accurate.


• Identify and resolve discrepancies in patient or funder information.

Qualifications & Experience:


• Minimum 2 years' experience in healthcare administration, claims processing, or medical

liaison roles.


• Proven experience in obtaining medical funder authorisations and understanding scheme

protocols.


• Strong written and verbal communication skills.


• Proficiency in document management and CRM systems.

Preferred Attributes:


• Highly organized and detail-oriented.


• Professional and diplomatic in external communications.


• Able to manage multiple information streams and follow through reliably.


• Calm under pressure, with a proactive approach to problem-solving.

Location: Onsite



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