Debt Review Administrator

3 days ago

Cape Town, Western Cape, South Africa Crediwise Technology Full time

Debt Review Administrator

Job Description

We are looking for a detail-oriented professional to assist in the smooth operation of the Debt Review department. The role covers end-to-end back-office operations, ensuring that all outcomes align with company policies and best practices, while also providing support for administrative duties.

Key Responsibilities

Debt Review

  • Manage debt review email accounts and ensure timely action.
  • Review, save, and forward debt review documents including Cob's, 17.1/17.2 proposals, acceptances, declines, counters, court orders, and 17.5/17.6/w documents.
  • Draft Paid-Up Letters as required. Ability to draft COB's would be an added advantage.
  • Flag and unflag debt review accounts across various systems.
  • Process refunds for overpayments (credit balances) to debt counsellors or clients.
  • Handle queries from debt counsellors and outsourcing partners efficiently.
  • Manage escalated queries from debt counsellors or outsourcing partners promptly.
  • Assess and evaluate reckless lending allegations from debt counsellors.
  • Review and save documents
  • Flag accounts where applicable.
  • Follow up with administrators regarding payments received or missed.

Core Competencies & Skills

  • Exceptional verbal and written communication skills; multilingual proficiency is a strong advantage.
  • Strong negotiation and influencing abilities, with experience managing sensitive financial discussions.
  • Excellent critical thinking and problem-solving skills.
  • Solid understanding of the National Credit Act (NCA) and debt collection procedures.
  • Ability to build trust, ask insightful questions, and obtain honest feedback from clients regarding payment behavior.
  • High attention to detail with excellent administrative and data entry skills.
  • Results-oriented and capable of working independently in a fast-paced environment.

Qualifications & Experience

  • Matric / Grade 12 or equivalent.
  • Previous debt review or financial services experience preferred.
  • Customer service experience, ideally in a regulated environment.
  • Flexible and self-motivated.

Additional Information

  • All candidates must be criminal and credit clear.

Join our Debt Review team and play a key role in helping to meet our obligations responsibly. Grow your career while making a real impact.

Job Type: Full-time

Work Location: In person

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