Junior Client Success Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Vantage Debt Management Full time

Vantage Debt Management was established to make it easy for South Africans in debt to understand and improve their financial circumstances.

Vantage is looking for hungry, energetic and positive individuals to join its growing team. Be a part of a young and exciting company in the financial services industry.

If you are keen to make a positive difference in people's lives and grow your finance career at the same time this is the opportunity for you.

Responsibilities and Duties

  • Manage a portfolio of clients
  • Develop and maintain a great relationship with his/her clients
  • Manage and resolve all service related queries from clients via email and telephone
  • Conduct regular budget review and adjust payment plan
  • Assist the client to complete the debt counselling process
  • Maintain/improve retention ratio, PDA ratio and aftercare fee ratio

Minimum Requirements:

  • Matric (National Diploma or Degree is an advantage),
  • 1-2 years Client Service experience in the Debt Review & Financial or Credit Industries (Advantage)
  • Clear credit and criminal record

Key Competencies:

  • Customer service orientated
  • Excellent verbal and written communication
  • Great team player
  • Good time management
  • Well-organized and great attention to detail
  • Ability to work under pressure
  • Self-motivated and comfortable in taking initiative
  • Ability to work independently

Job Type: Full-time

Work Location: In person

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