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OptiPlan: Call Centre Agent

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa KFML Holdings Full time R150 000 - R250 000 per year
Job Advert Summary

A Call Centre Agent serves as a primary point of contact for customers, handling inbound and outbound calls to address inquiries, resolve issues, and provide exceptional customer service. This role demands excellent communication skills, a proactive and solution-oriented mindset, and strong customer-centric approach.  The ideal candidate will be a motivated and dynamic individual responsible for responding to queries from customers and stores, as well as conducting outbound calls

At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual's contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.



Minimum Requirements
  • Proven experience in customer service, call centre operations, or a related field.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanour.
  • Proficiency in using computers CRM platforms, and call handling systems.