Business Development Support Executive

5 hours ago

Cape Town, Western Cape, South Africa GOTO Group SA Full time

The Business Development Support Executive plays a key role in supporting the business development and sales function by engaging prospective clients, qualifying opportunities, and securing high-quality appointments for our Business Development Managers.

This role combines structured outbound activity with consultative conversations, ensuring prospects are well understood, appropriately qualified, and fully prepared for productive follow-up meetings. The successful candidate will be confident on the phone, commercially aware, highly organised, and comfortable working to targets while maintaining a professional and client-focused approach.

Key Responsibilities

  • Proactively contact prospective clients via outbound calls, email, and follow-up activity to introduce services and initiate conversations
  • Qualify prospects against agreed criteria, including needs, suitability, decision-makers, and readiness to proceed
  • Book high-quality appointments for BDMs, ensuring accurate briefing notes and context are captured
  • Maintain detailed and up-to-date records of all interactions within the CRM system
  • Support advisers with pre-meeting preparation, including gathering background information and confirming next steps
  • Manage call-back schedules, appointment confirmations, and follow-up activity to maximize attendance and conversion
  • Handle inbound enquiries where required, ensuring timely, professional engagement
  • Work closely with the wider sales and operations teams to align messaging, priorities, and pipeline objectives
  • Operate in line with internal quality standards, data protection requirements, and compliance guidelines
  • Provide feedback on prospect objections, lead quality, and market insights to support continuous improvement

Key Skills

  • Confident, professional telephone manner with strong rapport-building ability
  • Proven experience in appointment setting, lead qualification, outbound sales, or business development support
  • Strong questioning and listening skills, with the ability to identify client needs and opportunities
  • Highly organized, with excellent attention to detail and accurate record-keeping
  • Comfortable working to targets, KPIs, and activity-based performance measures
  • Clear written and verbal communication skills
  • Strong time management and ability to prioritize effectively in a fast-paced environment

Desirable Skills

  • Experience within financial services, professional services, property, or other regulated environments
  • Familiarity with CRM systems and structured sales pipelines
  • Understanding of compliance-led or advisory sales processes
  • Experience within Business Development teams or functions
  • Exposure to UK clients or experience working UK business hours

Salary: Negotiable, up to R17,000 basic + performance bonus + transport allowance + post-probation benefits.

Please note that this role is based onsite in Foreshore, Cape Town - no hybrid available

We operate according to UK Hours.

Job Types: Full-time, Permanent

Pay: Up to R17 000,00 per month

Application Question(s):

  • Briefly describe your experience with outbound calling, appointment setting, or lead qualification.
  • What type of clients have you spoken to most (e.g. B2B, professional services, property, finance)?
  • What CRM systems or tools have you used to log calls, notes, or appointments?
  • What is your current or most recent salary, and what are your expectations for your next role?
  • Are you comfortable working UK business hours and speaking to UK-based clients daily?

Work Location: In person

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