Client Manager

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details
Worldpanel services in the South Africa is mainly used by the brand marketing teams in our client (FMCG) organizations. While consumer panel data is very powerful in helping clients take informed decisions in brand marketing areas, it can be equally powerful in supporting the shopper/trade marketing teams of our clients to elevate their performance and strengthen their relationship with their customers (retailers). We would like to support our clients grow their business by helping them use panel data to take more informed decisions in the shopper space. This role involves business development, client relationship management, and advising on analytics solutions. The ideal candidate will have a strong analytical approach, excellent communication skills, and the ability to build and maintain client relationships.

Leads with Impact

• Running projects at pace across our solutions, applying effective project management approaches and methodologies and providing hands on support and/or task assignment to client service team members
• Helping to shape project requirements, asking clarifying questions and challenging assumptions to reach the best solutions
• Explaining and adjusting existing headline solution processes as appropriate

Example Outcome Indicators:

• Projects are of a high standard, going above and beyond on delivery and/or insights produced
• Internal and External feedback on strength of analytical and problem solving skills within the context of projects (e.g. ability to deal with unexpected challenges effectively)

Connects to win

• Connecting with leadership across functions as a key point person to support activities and decision making with an Advanced Analytics (AA) point of view
• Establishing your profile and network to deliver AA benefits inside or outside of your team through day-to-day interactions
• Supporting impactful AA project delivery through direct interactions with clients
• Sharing a compelling point of view on technical and analytical standard methodologies, influencing peers and more junior team members to apply them in BAU and with an improvement and innovation lens.

Example Outcome Indicators:

• Projects are impactful as a result of productive collaborations across functions
• Work is presented convincingly to clients and promoted to internal groups outside of immediate team
• Project outcomes are highly aligned with client needs
• Observable positive team outcomes and interactions (e.g. improvements, knowledge sharing initiatives, study groups)

Owns Commercial Success

• Strong understanding of the value of shopper data/research for client decision making and how our analytical solutions complement our data
• Considering the wider commercial context of your work and prioritising what you work on and where to maximise what you can deliver in a sustainable way
• Contributing to planning work within team
• Aligning analysis and analytical developments to the Worldpanel viewpoint, strength and strategy –(e.g. focussing on buyers/penetration), utilising and championing agreed global solutions and not re-creating similar approaches.

Example Outcome Indicators:

• Challenges which may impact delivery timelines are anticipated and resolved independently and proactively.
• Priorities and timelines are managed independently in line with team and business goals with mentorship from manager.
• Flexible approaches deployed to enable team to meet changing demands

Solves problem decisively

• Ensuring the resolution of analytical issues that are brought up or that you identify across projects, pulling in more senior team members as appropriate
• Sourcing and analysing data and feedback to propose decisions that relate to your projects/priorities
• Making autonomous tactical decisions in your day-to-day job in the context of strategic direction from management and/or senior leadership

Example Outcome Indicators:

• Successfully resolves complex project issues that are called out.
• Seeks decision making guidance from more senior colleagues as needed.
• Makes and explains decisions which successfully manage conflicting priorities and create positive client experiences

Amplifies professional expertise

• Talks with authority about our solutions to both technical and non-technical audiences
• Simplifies complex concepts to increase understanding
• Discusses methodologies in-depth with other experts
• Leads team training sessions on our solutions and technical standard process
• Creating new packaged solutions largely independently with consultation with more senior members of the team

*Company Benefits*

• 22 days holiday annually
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Life Assurance & Income Protection

Join us
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity, therefore we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Country
South Africa

Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.