Client Manager

Location

Johannesburg, South Africa

Job type

Full-Time

Work mode

Hybrid

Job level

Professional

Job ID

10581

Company

Munich Re

Employment type

Regular

Area of expertise

Client & Customer Management

Career Level 4

We are looking for a Client Manager in our Client Management Team for the Non-Life business to manage the substantial Munich Reinsurance Africa Branch (MRAB) portfolio and find new opportunities to grow with our clients. As part of the largest reinsurer in the world your job will involve delivering Munich Re value and service to our clients to ensure a leading position in the market. You will report to the Client Management Executive. You will not have any direct reports.

Your Role:

• Understand Munich Re's strategy/value proposition/unique selling proposition, sales approach (e.g. direct vs. broker), tactical steps and positioning of competitors compared to MR, and positioning of clients/brokers and their relevance for MR
• Develop an understanding of clients' strategy, decision-making landscape and business/financial needs (including capital requirements) to ensure deeper reinsurance engagement and reach
• Analyse market drivers, competition and broker environment/activities as well identify trends
• Develop strategies and plans to defend and grow client relationships
• Broaden MR's network, including for new business opportunities
• Align with internal teams e.g. Underwriting to develop a strategy for renewal, to develop tactical steps and negotiate the best outcome for Munich Re
• Develop and realise market/client approaches in cross-departmental teams; strengthen MR's value proposition through differentiation, services rendered together with different MR units (i.e. Insurance Consulting, Cyber)
• Convey the Munich Re Groups value propositions in a compelling way
• Use several channels to build the brand including social media, conferences, events and the like.
• Establish best practices for CRM-driven interaction between outside client, sales/underwriting teams, innovation and consulting.
• Develop knowledge across all lines of business, with the ability to identify risks, understand Reinsurance structures, and explain concepts to others, whilst building in-depth expertise in main classes of business

Your profile:

• Advanced university (or other business) degree and professional designation with at least 5 years of hands-on, in-depth Non-Life (re-) insurance experience.
• High degree of client orientation.
• Has experience in project management methodologies and team leadership, with the ability to manage interdivisional projects.
• Ability to present and provide analysis up to and including the C Suite of multinational companies and governmental entities.
• Abstract reasoning skill.
• Ability to embrace what drives customer behaviour and decisions through analysis, based on both qualitative and quantitative data.
• Curiosity and entrepreneurialism with the ability to collaborate with others to set a vision and orchestrate a process to implement that vision.
• The ability to act in a consultative role with multiple stakeholder levels and areas of business.

Our Benefits:

• Life and Health Benefits
• Retirement Benefits
• Hybrid working environment
• Bonus Scheme
• Employee Assistance Program

At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation of our open culture and spirit of partnership. It shapes how our teams are built and cultivated and how we are supported and developed. And at the center of this interaction is each of us. As part of our commitment to opportunity, growth and diversity, preference may be given to candidates in line with our Employment Equity Plan.

Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.