Client Experience Manager

3 days ago

Johannesburg, Gauteng, South Africa Numata Full time R250 000 - R500 000 per year


Are you a proactive, client-focused professional with a passion for technology and building strong relationships? Numata is looking for an Client Experience Manager to join our team and help our clients thrive by leveraging technology to achieve their business goals.

About the Role:

As a Client Experience Manager, you will act as a strategic partner and trusted advisor to our clients. Your role will involve ensuring client satisfaction, driving technology adoption, and uncovering new opportunities for collaboration. You will play a critical part in fostering long-term relationships with clients, resolving issues efficiently, and delivering an exceptional service experience.

Key Responsibilities:

Client Relationship Management:

  • Build and maintain strong, lasting relationships with clients, acting as their primary point of contact.
  • Understand clients' business objectives, challenges, and technology needs.
  • Conduct regular client meetings to ensure satisfaction and identify areas for improvement.
  • Handle client inquiries and escalations promptly and professionally.

Technology Adoption and Client Success:

  • Promote the effective use of technology solutions to enhance client business operations.
  • Collaborate with clients to identify opportunities for leveraging technology to meet their goals.
  • Provide guidance and training on technology tools and solutions.
  • Monitor client technology adoption, addressing any barriers or challenges.

Client Satisfaction and Issue Resolution:

  • Proactively address client concerns and resolve issues to maintain high levels of satisfaction.
  • Work closely with internal teams to ensure timely and efficient issue resolution.
  • Conduct regular service reviews to gather feedback and identify improvement areas.
  • Implement tools and methodologies to measure and improve client satisfaction.

Account Planning and Growth:

  • Assist in account planning to develop strategies for client growth.
  • Identify and mitigate potential risks within client accounts.
  • Provide client feedback to product and service development teams.

Documentation and Reporting:

  • Maintain accurate and up-to-date client records, including interactions and service requests.
  • Prepare reports on client satisfaction, technology adoption, and other key metrics.
  • Document client-specific requirements and configurations for seamless service delivery.

What We're Looking For:

  • Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience).
  • Proven experience in account management or a client-facing role in the IT industry.
  • Strong understanding of technology solutions and their business applications.
  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple client accounts and prioritize tasks effectively.
  • Problem-solving skills and the ability to address client concerns with professionalism.
  • Experience with CRM tools and systems is an advantage.

Why Join Numata?

  • Be part of a forward-thinking, client-focused team.
  • Opportunities for professional development and growth.
  • Collaborate on innovative solutions that drive real business impact.
  • A supportive work environment where your contributions are valued.

Ready to make a difference? Apply today and join Numata as an IT Account Manager, helping us and our clients achieve more together.


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