Lead, Service Optimisation

1 week ago

Johannesburg, Gauteng, South Africa Standard Bank Full time R1 200 000 - R2 400 000 per year

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 10/15/2025

Job Description

To strategically lead the optimisation of service delivery processes within Group Risk and Corporate Affairs (RCA). This involves identifying opportunities, driving data-driven solutions, and fostering a culture of continuous improvement. The role also encompasses providing guidance to ensure alignment with business goals and enabling strategic decision-making across all business units, corporate functions, and the Africa Regions countries in which the organisation operates.

Qualifications

Type of Qualification: Post Graduate Degree

Field of Study: Business Commerce, Finance and Accounting, Information Technology, Mathematical Sciences, Engineering Sciences Study Direction, Quantitative Studies

Experience Required

Risk Business and Technology Services

Risk & Corporate Affairs

5-7 years

Minimum 5+ years of experience in data analysis, process improvement, or a related analytical role. Experience with identifying automation opportunities and participating in the implementation of automation solutions. Familiarity with statistical analysis and data visualisation techniques. Experience in the financial services industry is a plus. Experience working on cross-functional teams.

8-10 years

Minimum 8+ years of experience in data analysis, process optimisation, or a related field. Proven experience in identifying, designing, and implementing automation solutions that have yielded measurable improvements. Demonstrated experience in using statistical modelling, machine learning techniques, and data visualisation tools to drive business insights. Solid experience in financial services or a related highly regulated industry is preferred. Experience with project management methodologies

Additional Information

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Checking Things

Convincing People

Developing Expertise

Empowering Individuals

Examining Information

Interpreting Data

Meeting Timescales

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Business Analysis Environments and Perspectives

Continuous Process Improvement

Data Analysis

Data Architecture

Data Compliance

Data Quality

IT Risk Management

Knowledge Management Systems

Knowledge of Banking & Financial Service

Process Analysis and Redesign

Process Governance

Product and Services Knowledge

Risk Management

Use of Process Design Tools & Systems

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

  • Customer Services Team Lead

    1 week ago

    Johannesburg, Gauteng, South Africa Shoprite Holdings Ltd Full time R900 000 - R1 200 000 per year

    Purpose of the JobAs the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Manager role is to provide managerial leadership and functional operational excellence in the...

  • Sales Development Team Leader

    2 days ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R480 000 - R1 144 000 per year

    Sales Development Team LeadLocation: South Africa (Remote)Schedule: UK HoursAbout the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we're searching for a strong, experienced Sales...

  • Sales Team Leader

    7 days ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R210 000 - R420 000 per year

    Job description Sales Team Lead (Remote)Location: South Africa (Remote)Schedule: US HoursAbout the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful, high-converting conversations that lead to real revenue. As we continue to scale, we're searching for a strong,...

  • Business Development Representative

    4 days ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R900 000 - R1 200 000 per year

    Job description About the CompanyLead Generation Group is shaking up the world of B2B lead generation. We're not interested in low-value volume—we focus on meaningful connections that lead to revenue. As we scale rapidly, we're looking for a sharp, driven Business Development Executive to help us close more deals and fuel our next stage of growth.The...

  • Paid Media Lead

    7 days ago

    Johannesburg, Gauteng, South Africa HyperDev Full time R1 800 000 - R2 200 000 per year

    About usHyperDev is a new developer-focused spin-out within the HyperionDev ecosystem, one of the world's leading providers of accelerated tech education. Our mission at HyperDev is to help people Write Code Right and 10x their impact by radically improving how developers build, learn, and grow in their work using generative AI.We're building the first tool...

  • Remote Sales Development Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Lead Generation Group Full time R500 000 - R1 500 000 per year

    Job description Lead Generation Group (LGG) helps businesses grow faster through high-quality, conversion-driven leads. We're known for getting results—and we expect the same from our team. We're looking for a Sales Development Representative who lives and breathes sales. If you would rate your closing skills 20/10 and you love the rush of converting...

  • Country Lead Warehouse Services

    4 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per year

    Country Lead Warehouse ServicesMinimum Requirements:Matric (Grade 12)A B Comm or related B Degree (Business Management, Logistics or Transport), An Hons Degree would be an added advantage.A minimum of 8 to 10 years experience in the logistics industry.With 5 of those years of senior line management experience.Experience in logistics and business software...

  • Team Lead, Managed Services Client Service Desk

    5 days ago

    Johannesburg, Gauteng, South Africa NTT DATA, Inc. Full time R250 000 - R750 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Team Lead,...

  • Team Lead, Managed Services Client Service Desk

    5 days ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time R250 000 - R450 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Team Lead,...

  • Paid Media Lead

    2 days ago

    Johannesburg, Gauteng, South Africa HyperDev Full time R1 000 000 - R2 500 000 per year

    About the RoleWe're looking for a Paid Media Lead with deep analytical and martech expertise, not a surface-level "campaign optimiser."This is a high-impact, hands-on role for someone who thrives on diagnosing bottlenecks, understanding user behaviour through data, building the tracking and analytics stack, and running experiments that drive meaningful...