Senior Inbound Travel Consultant

5 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Our client is a dynamic, woman-owned Destination Management Company with over 14 years of expertise in the travel and transport industry. Known for its dedication to delivering exceptional, personalized service, the company is passionate about crafting unforgettable travel experiences throughout Africa. Specializing in the international leisure market, it offers a wide selection of competitively priced travel options, ensuring that each journey is tailored to the client's unique preferences. With a mission to provide unparalleled adventure and exploration, this company takes pride in showcasing Africa's beauty and diversity while maintaining the highest standards of service.

Location: Cape Town, South Africa

Candidate Location: South Africa

Work Type: Onsite

Job Type: Full time/Permanent

Salary: R R30 000 CTC per month

Requirements

  • Grade 12
  • A Qualification in Tourism
  • 5 years' experience in a Senior Inbound Consultant position
  • High attention to detail
  • Being able to work extended hours during peak season
  • Exceptional Multitasking ability
  • Good communication skills
  • Working under pressure and a team player

Responsibilities

  • Craft and arrange comprehensive travel itineraries for both individual and group clients across Southern Africa.
  • Conduct meticulous assessments of agents' needs to provide high-quality services tailored to their requirements, budget, and capabilities.
  • Develop imaginative strategies to create and compile B2B quotations and itineraries.
  • Compile and manage rooming lists.
  • Manage release dates of services booked.
  • Design bespoke leisure itineraries innovatively tailored to the preferences of individual travelers and groups.
  • Ensure precise and punctual completion of all quotations, consistently meeting specified deadlines.
  • Maintain open and effective communication with agents throughout the entire quotation process until finalizing arrangements.
  • Follow up diligently on quotations to promptly secure confirmations.
  • Issue invoices to agents upon confirmation of bookings, ensuring accuracy.
  • Correctly submit invoices for payment along with the costing sheet for every file.
  • Promptly address client inquiries and acknowledge new requests.
  • Provide daily updates to the Managing Director in a timely manner.
  • Ensure agents adhere to payment and cancellation terms.
  • Enforce compliance with supplier booking and cancellation policies, making timely adjustments as needed.
  • Negotiate with suppliers to secure better rates for confirmed business.
  • Hand over finalized quotations to the operations team for ground service management.
  • Ensure clients receive their finalized itineraries and hotel vouchers promptly, prepared by the operations team.
  • Maintain consistent and transparent communication with agents, sales teams, preferred suppliers, and colleagues.
  • Be willing to work additional hours when necessary-Essential.
  • Actively promote products and services to enhance guest experiences.
  • Conduct thorough research to explore various travel destinations and provide informed recommendations.
  • Research destination specifics, including travel costs, customs, weather conditions, and reviews.
  • Renegotiate confirmed files with suppliers to obtain rate reductions.
  • Respond to emails and WhatsApp messages promptly.
  • Be available after hours for any emergencies via telephone or in the office.

  • Senior Inbound Travel Consultant

    5 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client is a dynamic, woman-owned Destination Management Company with over 14 years of expertise in the travel and transport industry. Known for its dedication to delivering exceptional, personalized service, the company is passionate about crafting unforgettable travel experiences throughout Africa. Specializing in the international leisure market, it...

  • Inbound Tour Consultants

    2 weeks ago

    Cape Town, Western Cape, South Africa Executive Placings Full time R60 000 - R80 000 per year

    Inbound Tour Company is recruiting Junior and Senior Inbound Tour Consultants based in Cap Town Northern suburbs. This is a hybrid role, with WHF on Fridays.Requirements:Min 5 years' experience within Inbound travel to Southern Africa Detailed logistical destination knowledge of Southern Africa destinationsWide variety of product knowledge across...

  • Senior Safari Travel Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R90 000 - R120 000 per year

    We are seeking an experienced and dynamic Senior Travel Consultant to join our team. The ideal candidate will have extensive experience with inbound group tours and a deep understanding of Southern Africa destinations. This role requires a strong sense of urgency, accuracy, and a natural curiosity to explore new opportunities and destinations.Key...

  • Senior Inbound Tour Consultant-DMC Cape Town

    1 week ago

    Cape Town, Western Cape, South Africa HR Clover (Pty)Ltd Full time R300 000 - R600 000 per year

    Company DescriptionA Destination Management Company based in Cape Town with over 14 years of experience. As a woman-owned company, we offer a wide range of services from budget to luxury travel experiences, including FIT, Ladies, Groups, Family, Honeymoon, Incentives, Adventure, and Leisure. We also provide Ground Handling Services to ensure seamless travel...

  • Senior Travel Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Legendary Expeditions Full time

    Company DescriptionLegendary Expeditions & Chem Chem Safari offer extraordinary expeditionary routes in northern Tanzania, connecting guests with unscripted adventures in the Serengeti. With 3 lodges and 5 tented camps in stunning locations, including the outskirts of Arusha, remote areas of the Serengeti and the areas conservation and community areas...

  • Senior Travel Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R500 000 - R1 200 000 per year

    Senior Travel ConsultantLocation: Cape Town Hout BaySalary: Competitive annual salary (in Rand - R)Job Responsibilities:Provide exceptional customer service and personalized travel solutions to clients.Manage client accounts, including understanding their travel needs and preferences.Research, plan, and book a range of travel itineraries, including flights,...

  • MICE travel consultant

    3 days ago

    Cape Town, Western Cape, South Africa 7th Sense Travel Full time

    Company Description7th Sense Travel is a Destination Management Company (DMC) based in South Africa specializing in responsible tourism since 2007. We organize incentive trips, seminar and events , as well as immersive trips, tailor-made holidays, learning journey in Southern Africa. Our programs focus on authentic experiences and community development...

  • Group Travel Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R450 000 - R550 000 per year

    Job Title: Groups Operations ConsultantLocation: Pinelands, Cape TownSalary: R40 000 per month Are you ready to bring extraordinary travel experiences to life?A leading luxury travel company is seeking a highly organised and service-driven Groups Operations Consultant to join their Cape Town-based team at Bateleur House. This role plays a vital part in the...

  • Travel Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R300 000 - R540 000 per year

    Relief Travel Specialist - Luxury Safari TravelLocation: Hybrid - Cape Town, PinelandsSalary: R25,000 R45,000 per month, depending on experienceContract: Full-time, permanentAre you a highly experienced inbound travel consultant looking for more variety, flexibility, and purpose in your role?This is a rare opportunity to join a leading, award-winning luxury...

  • Inbound Sales

    3 days ago

    Cape Town, Western Cape, South Africa Outsource X Full time

    Job Description: Inbound Sales Ready for a Fresh Start in 2026? We're looking for confident, motivated individuals to join our awesome team in the new yearIf you've got sales experience, enjoy chatting to people, and know how to turn an inbound lead into a confirmed booking we'd love to meet you What Were Looking For:Proven sales skills able to turn...