Temporary Call Centre Service Agent MMH251006-4

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Momentum Full time R150 000 - R250 000 per year

Role Purpose

Are you a people person with a passion for helping others?

We're looking for an energetic, reliable self-starter to step into a fast-paced role within an industry-leading health business. This is a great opportunity to make a meaningful impact in clients' lives, while gaining valuable experience in a supportive, professional environment.

Requirements

  • National Senior Certificate (diploma or bachelor's pass with a minimum of 50% for English is essential)
  • Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)
  • Computer literacy

The uploaded CV must include a copy of your National Senior Certificate, qualification/s and ID.
Duties and Responsibilities

  • Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Capture and update client information on relevant system/s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to legislative / compliance requirements in the service process.
  • Identify and report process and system failures and enhancements to improve client experience.
  • Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
  • Escalate client queries to the relevant department or stakeholder.
  • Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

As an applicant, please verify the legitimacy of this job advert on our company career page

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