Key Account Manager

21 hours ago

South Africa Vector Logistics Full time


Key Account Manager

Permanent

LinbroParkCPG

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.



Job Purpose

The Key Account Manager will
manage the relationship management with key principals to ensure accounts are
retained and that day-to-day operational queries are managed effectively. To
help grow business in the principal channel through expansion of services to
customer base. To maintain profitability of key accounts, and drive supply
chain efficiencies to the benefit of both the customer and Vector ensuring the
establishment of long terms strategic partnerships.

Key Responsibilities

Set customer strategy

Set strategy for individual customers based on group and customer objectives.Obtain sign off across the business on customer strategy.Implement key KPI's in line with strategy.

 

Relationship Management

Set key KPIs for customers in
line with business strategy.Review customer KPIs monthly
ensuring customer and Vector compliance to key KPIs.Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.Manage internal business
functions against agreed KPI's.Manage customer queries and
concerns as and when they occur.

Business Development

Identify opportunities for
expansion within existing principals.Match Vector business
capabilities to principals' needs through identifying service solutions.Guide commercial discussions with
team and negotiate commercial agreements.Implement
rate reviews and increases as and when needed to ensure management of principal
profitability.

Drive Supply Chain Efficiencies

Work cross functionally with
supply chain to deliver efficiencies through negotiation with customers on
agreed efficiencies.Build relationships between
Supply Chain and the customer to ensure that the customers Supply Chain is
optimised.Actively drive the S&OP
process with the principal to manage key cost drivers such as stock cover,
SKU cover etc.

Self-Management

Take ownership and accountability
for tasks and activities and demonstrate effective self-management in
terms of planning, prioritising, and self-development.Follow through to ensure that
quality and productivity standards of work are consistently and accurately
maintained.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

Bachelor's Degree or similar.3 years account or general administration experience preferably in a FMCG environment.5+ years supply chain experience.

Skills and Competencies

Adaptable.Attention to detail.Deadline driven.Ability to build relationships.Customer focused. 


We look forward to hearing from you

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