Professional Services Engineer

1 day ago

Johannesburg, Gauteng, South Africa Cloud LYDR Full time

The 
Professional Services Engineer (PSE)
 plays a key role in implementing and extending SaaS solutions — 
RIVO
 and 
DOKA-SaaS
 — to deliver value-added services and seamless customer experiences.

This role combines technical expertise, analytical thinking, and business understanding to bridge the gap between customer requirements and product capabilities — ensuring smooth integrations, effective data migrations, and optimal use of the platform's built-in extensibility.

The PSE collaborates closely with 
Customer Success Managers (CSMs)
 and 
Business Analysts (BAs)
 to translate business needs into practical, secure, and scalable technical implementations.

 Responsibilities

  • Deliver value-added services and technical implementations for RIVO and DOKA-SaaS customers.
  • Design and implement system integrations using
    solution
    approved APIs and data utilities.
  • Support data migration from legacy systems or other applications into
    solution
    SaaS environments.
  • Conduct technical workshops with customers and internal teams to define, map, and configure solutions.
  • Ensure that all delivered solutions adhere to
    solution
    SaaS architecture, compliance, and security standards.
  • Document configuration, mappings, and integration design for internal knowledge and future reuse.

 What will they do?

  • Integrate:
     Connect RIVO and DOKA-SaaS with customer systems through
    solution
    available APIs.
  • Migrate:
     Upload and transform customer data using official migration and upload tools.
  • Design:
     Build and maintain mapping logic, configuration rules, and workflow connectors.
  • Collaborate:
     Work hand-in-hand with CSMs and BAs to align technical implementation with business goals.
  • Advise:
     Guide customers on technical best practices, system usage, and data preparation for smooth onboarding.

 How will they do it?

  • Using built-in SaaS tools and frameworks:
  • solutions
    REST APIs and utilities
  • Data upload/migration frameworks available in RIVO and DOKA-SaaS
  • Workflow and integration managers (e.g., Zapier, Drools, BPM engines)
  • Within SaaS boundaries:
  • No access to backend code or database
  • No deployment or infrastructure responsibilities
  • Configuration and mapping through approved product interfaces

 What will they not do?

  • Code or customize real application logic within RIVO or DOKA-SaaS.
  • Compile, deploy, or manage server infrastructure.
  • Directly access production or staging databases.
  • Handle on-premise or private-cloud installations — this role is 
    SaaS-only
    .

 Ideal Profile

  • Experience:
     3–6 years in Professional Services, Technical Consulting, or SaaS Implementation roles.
  • Technical Skills:
  • Experience integrating systems via APIs (REST, JSON, XML).
  • Familiarity with data transformation, migration, and mapping logic.
  • Strong understanding of SaaS environments and integration platforms.
  • Soft Skills:
  • Analytical, precise, and detail-oriented.
  • Comfortable working directly with customers and explaining technical concepts.
  • Collaborative mindset — thrives in partnership with CSMs and BAs.
  • Bonus:
     Experience in trade finance, banking integrations, or fintech systems.

 Success in this Role Means

  • Delivering seamless integrations and migrations that empower customers to use RIVO and DOKA-SaaS efficiently.
  • Enabling CSMs to drive adoption and value by removing technical barriers.
  • Ensuring each implementation is delivered within the SaaS framework — secure, scalable, and compliant.
  • Being recognized by customers as a trusted technical partner who makes the system "just work."

  • Expert Professional Services Engineer

    5 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year

    Expert Professional Services Engineer - NetworksQUALIFICATIONS: Essential:National High School Senior Certificate (or equivalent)Graduate or qualified by experienceCisco CCIE Desirable:MikroTik MTCINEHuawei HCIEFortinet NSE 7/8ROLE RESPONSIBILITIES: Architecting and designing network infrastructure and connectivity solutions across multiple technologies and...

  • Senior Professional Engineer

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R1 200 000 - R2 400 000 per year

    A leading consultancy in the engineering sector is seeking a Senior Professional Engineer to join their dynamic team. This is a fantastic opportunity for a seasoned professional to work on impactful infrastructure projects while advancing their career in a supportive and growth-focused environment.Minimum Requirements:Bachelor of Engineering degree from an...

  • Professional Mechanical Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Woolpert Full time R1 800 000 - R2 500 000 per year

    We seek to move the world forward through innovative thinking.Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders,...

  • Professional Mechanical Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Woolpert Full time R1 800 000 - R2 500 000 per year

    We seek to move the world forward through innovative thinking.Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders,...

  • Associate Director Advisory Group: Water

    7 days ago

    Johannesburg, Gauteng, South Africa Gig Engineer Full time R2 000 000 - R2 500 000 per year

    Location:Woodmead, Johannesburg, Gauteng, South AfricaEmployment Type:PermanentOverviewThe Associate Director (AD) plays a critical role within the Water Advisory Group (AG) management team, driving performance, growth, and a positive culture. This position provides strategic, operational, client, and people leadership, supporting the delivery of the AG's...

  • Junior to Mid-level skilled SharePoint x2

    1 week ago

    Johannesburg, Gauteng, South Africa Gig Engineer Full time R250 000 - R500 000 per year

    Gig Engineerisseeking2x Junior to Mid-level skilled SharePoint developersfor its client in the banking sector.Contract Duration:From 1 February to 31 December 2026Location:The resources would initially be onsite to meet and integrate with the existing SharePoint team; thereafter, they would be remote unless required onsite for meetings and/or...

  • Senior Professional Structural Engineer

    3 days ago

    Johannesburg, Gauteng, South Africa ExecutivePlacements Full time R500 000 - R700 000 per year

    Senior Professional Structural EngineerRecruiter:Gap ConsultingJob Ref:Avi000153/DLDate posted:Tuesday, December 2, 2025Location:Johannesburg, South AfricaSUMMARY:SHIFTINTOHIGHCAREER by joining an Engineering Consulting company that seeks the expertise of a Senior Professional Structural EngineerPOSITION INFO:Minimum Requirements:BSc or BEng Degree in...

  • Senior Professional Structural Engineer

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R1 200 000 - R2 400 000 per year

    Hire Resolves client is looking for a Senior Professional Structural Engineer to join their team in Johannesburg.Qual: Degree - Civil or Structural Eng.Prof. Reg.: ECSA Professional Engineer - however registered Candidate Engineers working towards Pr Eng will be considered.10 years professional experienceExperienced in conceptual and detailed design...

  • Professional Civil Engineer Technologist

    5 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R100 000 - R200 000 per year

    Hire Resolve, a leading recruitment agency, is representing their client in search of a Professional Civil Engineer Technologist. The successful candidate will play a key role in road and water infrastructure projects, with the flexibility to work from either Durban or Johannesburg.Responsibilities:Lead and manage road and water infrastructure projects from...

  • AUTOMATION ENGINEER

    1 day ago

    Johannesburg, Gauteng, South Africa Professional Appoint Full time

    AUTOMATION ENGINEER (Manufacturing Industry) – USA / Saudi ArabiaLocation:Jeddah, Saudi Arabia (initial project engagement in the United States)Industry:Automotive / Plastic Injection Moulding / Painting & AssemblyAn excellent opportunity exists for a skilled Automation Engineer to join a leading automotive manufacturing project based in Jeddah, Saudi...