Expert Professional Services Engineer

4 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year


Expert Professional Services Engineer - Networks

QUALIFICATIONS:

Essential:

  • National High School Senior Certificate (or equivalent)
  • Graduate or qualified by experience
  • Cisco CCIE

Desirable:

  • MikroTik MTCINE
  • Huawei HCIE
  • Fortinet NSE 7/8

ROLE RESPONSIBILITIES:

  • Architecting and designing network infrastructure and connectivity solutions across multiple technologies and vendors
  • Technical implementation and delivery of network infrastructure and connectivity projects in a lead capacity
  • Technically lead pre-sales and projects engagements around network infrastructure opportunities
  • Documentation of solutions (e.g. architecture, configuration and setup, low-level design documentation)
  • Working within a project management delivery methodology in a lead technical role
  • Provide effective knowledge transfer and upskilling to relevant customer personnel to ensure an appropriate level of future self-sufficiency
  • Play a lead role in transition of completed projects to the managed services support teams
  • Perform project-related duties with regards to new and changing infrastructure deployments as required
  • Act as an escalation point for managed service support team on very complex technical incidents for assistance and consultation
  • Completing customer change requests, including impact and risk analysis, implementing out of hours where required as part of projects
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities
  • Work closely with the solutions area of the business regarding developing new services and proposals
  • Attend technical workshops with customers to clearly determine business and technical goals, needs, and requirements

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